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Sr Engineer, Hardware Quality

Dover Fueling SolutionsNavi Mumbai, IN

5 days ago

Job description

Job Description

L3 Support Engineer

Position : Sr Engineer, Hardware Quality

Educational Qualification

The individual aspiring to apply for this position must have college degree in Electronics / Electrical engineering from an accredited university. Additional licensure or previous work experience in technical services and quality assurance would be preferred.

Work Experience.

6-7 Years

Main Duties and Responsibilities

Provides a Level3 (L3) product technical support to L2 team (Technical Managers & Service team) for local, AME & ROA export market.

Do the follow-up with regional technical manager to resolve the field issues.

Conduct a weekly follow-up & status update meeting with field technical team (L2 / Technical Managers)

Support service team with new firmware upgrade tools & production improvement tools for factory.

Preparation of SOPs & relative documents to support service team in field.

Co-ordination of product training of technical team (L2) and field service team (L1)

Good knowledge on JIRA project tool Use JIRA tool for bug tracking & follow up with service and Engineering dept. Co-ordinate with engineering for severe field issue; logging a CCR / JIRA ticket. Tracking and closures of CCR / JIRAs against actions taken by engineering team

Field trials tracking of newly supplied products and of cost reduction project components.

Support the Service Business by delivering on key Retrofit projects in field.

Work closely with SW and HW team to understand the product to support this role; there no special training is provided as L3 support.

Support to testing & verification processes to ensure FTR, minimize field issues. Also should have a good knowledge on problem solving technics like 8D and A3.

Analysis of previous year trend & lesson learnt of departmental process, work & activities.

Preparation of departmental presentation on quarterly basis in terms of test performed, Engineering & customer Jira, FTR & product support.

Role as an ISO & ATEX Internal Auditor / coordinator : Internal Quality audit as per scheduled by MR Maintaining departmental quality objective & tracking for ISO audit

Testing support Performing tests for CCRs / JIRA and creating the test reports Test resource AdBlue Skid controller, TQCL V03, V06 & iGEM1 calculator. Support & collaboration with PLC programming vendor for ladder diagram and logic development on request. Android applications testing and test report preparation.

Work Arrangement : Onsite

Pay Range : -

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Hardware Engineer • Navi Mumbai, IN

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