Field Service Engineer

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Field Service Technician provides preventive maintenance, troubleshooting, repair, calibration and installation support on various mechanical, electro-mechanical, and electronic units. The Technician Interacts with customers on a daily basis and completes associated administrative tasks as required. Think of this as an electrical-mechanical-plumber-Customer Service Technician all rolled into one!

Every day, something special happens at STERIS. What will YOU help us do next?

Duties

• Perform preventive and corrective maintenance required on STERIS and related product lines. This includes : disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting / calibrating ready for use by using standard and specialized tools by using technical manuals etc.
• Troubleshoot, repair or refurbish standard and special purpose equipment and systems components.
• Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to : communicating schedule changes to the Customer Operations Department daily; computer synchronization daily; complete service reports and activities within two business days after completing a customer visit, maintain on-site Customer Service Logs / Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager
• Develop and maintain effective, communicative relationships with customers, managers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.
• Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to more experienced colleagues.
• Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues. Utilize customer protocols when entering and exiting facilities. Follows all STERIS and Customer Health & Safety protocols and procedures.
• Learn about STERIS solutions for our customers to enhance sales and growth in the field and pass on leads to management and sales where possible. Closely network with all FSR II and FSR III in the team.
• Other duties as assigned.
• This list intends to give an overview of the duties expected from a candidate for this position. Tasks may vary and are not limited to the above items.

Duties - cont'd

Education Degree

Required Experience

Education / License Requirements

Associate's degree in Electronics, mechanical or similar degree, plus one year of related experience, or a High School Diploma / GED with a minimum of five years of experience

Experience / Skills Requirements

Working Conditions

Preferred Experience

Skills

Pay rate for this opportunity is $[INSERT]. This position is incentive plan eligible, at target earnings of $[INSERT RANGE].

Minimum pay rates offered will comply with county / city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.