Technical Support Engineer - Industrial AutomationGreenovative Energy • pune, maharashtra, in
Technical Support Engineer - Industrial Automation
Greenovative Energy • pune, maharashtra, in
3 days ago
Job descriptionStrong expertise in Technical Support and Troubleshooting for industrial automation systems Proficiency in Customer Support and Customer Service to address client inquiries and ensure satisfaction Excellent Analytical Skills to identify and resolve complex technical issues Effective interpersonal and communication skills to work collaboratively with teams and clients Proficiency in diagnosing and resolving hardware and software-related challenges Bachelor’s degree in Electrical, Electronics, or related engineering discipline preferred Familiarity with automation platforms and protocols is a plus Relevant certifications in industrial automation or technical support are advantageous Ability to thrive in a fast-paced and collaborative environment Apply electronic and electrical engineering expertise and knowledge to provide highest level technical support to customers for our products and solution (industry 4.0) Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction First point of contact for all existing and new customers for all their product related queries & issues Identifying and provide remote support for hardware and software solutions and Troubleshooting technical issues via e- mail, phone and remote access Ability to priorities the issue as per internal guidelines / SOP / gravity of issues. Speaking to customers to quickly get to the root of their problem. Providing excellent customer service support to customers during every single interaction. Ability to handle product / software installations remotely and help on site teams to setup & troubleshoot various communication network topologies on site. Configuring hardware and software on customers servers as per sop’s defined Design and create data analytic reports using Microsoft excel Create documentation of support activities, update the SOPs of new processes, new solutions etc. Proactive approach for scheduled activities, feedbacks, follow-ups etc. To provide system trainings to customer to facilitate them for optimum usage of system. Submit suggestions for product improvement, when needed. File defect reports and verify fixes Adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
This is a full-time, on-site role for a Technical Support Engineer specializing in Industrial Automation, based in Pune. In this role, you will be responsible for providing technical support to customers, diagnosing and resolving technical issues, troubleshooting industrial automation systems, and ensuring client satisfaction.
Key Skills : -
- Excellent problem solving & troubleshooting skills
- Excellent Communication, interpersonal & mail drafting skills.
- Knowledge of electrical & electronics system is must
- Knowledge Network protocol like TCP, Ethernet, is must.
- Knowledge of serial communication protocol like RS-485, Modbus is must
- Excellent hands on Microsoft excel is mandatory.
- Good to have knowledge of industrial automation.
- Knowledge of IOT systems will be added advantage
Qualifications
Responsibilities : -
Create a job alert for this search
Technical Support Engineer • pune, maharashtra, in
Related jobs
Technical Support Engineer - Industrial Automation
Greenovative Energy • pune, India
This is a full-time, on-site role for a Technical Support Engineer specializing in Industrial Automation, based in Pune.In this role, you will be responsible for providing technical support to cust...Show more
Last updated: 2 days ago • Promoted
UFT Automation Engineer
Publicis Sapient • Pune, IN
We’re Hiring – UFT Automation Engineer | 4–6 Years | Gurugram / Bangalore (Hybrid).Are you passionate about building scalable.
UFT, VBScript, and Desktop UI Automation.Join our dynamic team and work...Show more
Last updated: 21 days ago • Promoted
Automation Engineer
People Prime Worldwide • Pune, Maharashtra, India
The ideal candidate will be responsible for developing high-quality applications.They will also be About Company : They balance innovation with an open, friendly culture and the backing of a long-e...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer InternAVC (Autonomous Valve CFD)
Confidential • Bengaluru / Bangalore, Chennai, Pune
Were looking for a motivated and technically proficient individual to join our team as Technical Support Engineer for AVC, our AI-powered, cloud-based CFD platform built specifically for valve manu...Show more
Last updated: 27 days ago • Promoted
Lead Technical Support Engineer
Confidential • Pune, India
At UKG, the work you do matters.The code you ship, the decisions you make, and the care you show a customer all add up to real impact.
Today, tens of millions of workers start and end their days wit...Show more
Last updated: 9 days ago • Promoted
Senior Technical Support Engineer
Confidential • Pune, India
The Technical Support Engineer acts as the SME for AvaTax & Connectors, providing deep technical support to customers and our teams.
Respond to customer emails, troubleshoot with engineers, and cont...Show more
Last updated: 27 days ago • Promoted
Technical Support Engineer
Atlassian • Pune, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 21 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Pune, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 8 days ago • Promoted
Technical Support Engineer
Alvaria CX • Pune, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
Automation Engineer
Cybage Software • Pune, Maharashtra, India
About Cybage Cybage is a Technology consulting organization specializing in outsourced product engineering services.Cybage follows a mature testing practice for the verification and validation of ...Show more
Last updated: 2 days ago • Promoted
Senior Automation Engineer
QualityKiosk Technologies • Pune, Maharashtra, India
About the Company Automation Engineer STE (UiPath) About the Role Automation STE with 5 to 8 Yrs experience Responsibilities Strong corporate core banking knowledge Corporate Internet Banking....Show more
Last updated: 23 days ago • Promoted
Controls & Automation Engineer
Confidential • Aurangabad, Nashik, Pune
Responsible for the detailed technical clarification (technology selection, design testing etc.Technical elaboration and vendor management of detail design (including functional specification as a ...Show more
Last updated: 30+ days ago • Promoted
Specialist Automation Engineer
Confidential • Pune, India
At NiCE, we don't limit our challenges.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you...Show more
Last updated: 27 days ago • Promoted
Lead Automation Engineer
Qualys • Pune, Maharashtra, India
As a Staff Automation Engineer you will be part of a motivated engineering team that is responsible for ensuring the quality of the on-demand cloud-based security solutions.This opening is your cha...Show more
Last updated: 16 days ago • Promoted
Power Automation Technical Architect
Confidential • Pune, India
To design, develop, deploy, and oversee enterprise automation solutions that integrate technologies like RPA, AI, ML, and low-code platforms while aligning with business objectives.Design and devel...Show more
Last updated: 24 days ago • Promoted
Technical Solutions Engineer (TAC)
Confidential • Pune
The TSE works in a non-silo environment, supporting all of Aristas products and the many .He or she will work directly with both the customer and (when needed) the software and hardware development...Show more
Last updated: 27 days ago • Promoted
C# Automation Engineer + Appium
Confidential • Pune
Analyze, evaluate, and verify software requirements, applications, and systems using established software engineering practices.
Develop test scenarios based on software requirements and design soft...Show more
Last updated: 15 days ago • Promoted
Tosca Automation Engineer
Webologix Ltd / INC • Pune, Maharashtra, India
Job Title : Tosca Automation Engineer.We are looking for a skilled Tosca Automation Engineer with over 6+ years of experience in.
CI / CD pipeline and collaborating with.QA, development, and DevOps tea...Show more
Last updated: 30+ days ago • Promoted