Job descriptionCandidate should have excellent command over English language (Verbal & Written)Should have minimum 3 years of experience into customer care services (Front End customer interactions and preferably Real Estate)Identifying & fulfilling day to day operational requirements for the teamHandling walk-in customers and ensure 100 PERCENT complete customer satisfactionIdentify opportunities for process correction / improvementsHandling escalated queries of clientsValidation of daily, weekly and monthly reports sent to the respective HOD'sSupervising that all the client's queries, requests and complaints are resolved in a timely manner.