Lead Infrastructure Engineer

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms : Cloud Reliability Services TSE team you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

• Applies technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• Troubleshoot complex priority incidents by strongly considering upstream / downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case
• Partner with engineering and product teams to ensure remediation / permanent closure of issues and to identify trending issues to drive product improvement
• Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products within the JPMC's Public Cloud space
• Strongly considers upstream / downstream data and systems or technical implications and advises on mitigation actions
• Note : This role involves weekend on-call work and follows a global "follow-the-sun" model. The team provides 24 / 7 support through a distributed team across various time zones.
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills