Process Training Manager / / International Voice Process / / Hyderabad

Leading BPO in Hyderabad

Hiring for Process Training Manager

International Voice Process

Must be working as Training Manager on papers for at least 1 year in BPO in International BPO(Customer service)

Candidates willing to relocate can also apply

Shifts 24

IMMEDIATE JOINERS PREFERRED

Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123

Roles & Responsibilities

 Identify and assess future and current training needs through job analysis, career paths, annual

performance appraisals and consultation with line managers

 Draw an overall or individualized training and development plan that addresses needs and expectations

 Conduct effective induction and orientation sessions

 Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

 Develop / enhance the current training methodologies / framework

 Resolve any process related opportunities and tailor training programs as necessary

 Maintain a keen understanding of training trends, developments and best practices

 Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

 Schedule training sessions, organizes information cascade and other interventions for team

 Review existing training materials and manuals to determine appropriateness and relevance and update accordingly

 Work with managers to address learning issues, instruction problems, or new educational needs

regarding specific employees or departments

Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123