KEY OBJECTIVE
Outline key / overall objectives of the role)
- O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
- Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.
SPECIFIC RESPONSIBILITIES
Outline specific tasks / responsibilities of the role)
Reducing unapplied cash on day to day basis.Downloading daily deposits from bank system for posting.Communicate process updates to team.Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)Work on moving customers from Check to EFT payout methodology for a better customer experience.Assist in account reconciliation queries with Sales / Collections / Customer / Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requestsResponsible for processing refund requests and making general ledger adjustments.Conduct in-depth research and analyze overpayment in resolving unapplied cash.Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.Take personal accountability & ownership in resolving issues / challenges for customers (internal & external)RELEVANT EXPERIENCE & TRAINING
Indicate the essential experience, qualifications and attributes required to perform this position effectively)
Good communication skills (Written and Verbal) in English.Should be open in making calls to customers when needed.Overall experience of 3-5 years with minimum education of graduation in Commerce.B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.Well acquainted with MS Office (specifically Excel).Open to working shifts.COMPETENCIES
Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)
Communication (written & verbal)Gains ‘win-win’ outcomes with colleagues or customersHandles objections with authority and credibilityDemonstrates ability to influence without authorityListens carefully and attentively to clarify and confirm understanding of othersConveys information, thoughts, and opinions in a compelling manner, appropriate to the audiencePerformance DrivePerseveres to deliver against objectives and takes personal accountability for own performanceKnows what level of performance is expected and how to get support as requiredDemonstrates attention to detail in all aspects of workActs with a sense of urgency and confidence to deliver quality work in a timely mannerDemonstrates resilience in the face of challenging situationsDelivers results while ensuring compliance with Oracle’s Code of Ethics and Business ConductCollaborationBuilds trust, mutual support and understanding with colleaguesDemonstrates acceptance and respect for othersValues diverse thinking and seeks to understand different perspectives and culturesDemonstrates value as a team player both within and across teamsCompetitive EdgeDemonstrates understanding of unique internal and / or external customer needs and how to meet themImplements improvements in efficiency, effectiveness, and productivityValues and explores ideas and suggestions made by othersConsiders alternatives to existing assumptions, practices, and thinkingChange AgilityShows willingness to adjust to changing work environmentsOffers ideas on where improvements could be madeWorks efficiently in situations of uncertaintyMastering ComplexityAssimilates and evaluates new data and facts in a timely manner to support effective decision-makingGathers appropriate data and diagnoses root cause of issuesTackles problems enthusiastically; views problems as a challengeRecognizes problems; knows when to seek input from others or escalate to a higher level in a timely mannerDraws accurate conclusions from qualitative and quantitative dataFunctional Competencies
Cash ApplicationsReconciliationsRisk ManagementLI-DNI
Career Level - IC2
KEY OBJECTIVE
Outline key / overall objectives of the role)
O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.SPECIFIC RESPONSIBILITIES
Outline specific tasks / responsibilities of the role)
Reducing unapplied cash on day to day basis.Downloading daily deposits from bank system for posting.Communicate process updates to team.Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)Work on moving customers from Check to EFT payout methodology for a better customer experience.Assist in account reconciliation queries with Sales / Collections / Customer / Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requestsResponsible for processing refund requests and making general ledger adjustments.Conduct in-depth research and analyze overpayment in resolving unapplied cash.Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.Take personal accountability & ownership in resolving issues / challenges for customers (internal & external)RELEVANT EXPERIENCE & TRAINING
Indicate the essential experience, qualifications and attributes required to perform this position effectively)
Good communication skills (Written and Verbal) in English.Should be open in making calls to customers when needed.Overall experience of 3-5 years with minimum education of graduation in Commerce.B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.Well acquainted with MS Office (specifically Excel).Open to working shifts.COMPETENCIES
Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)
Communication (written & verbal)Gains ‘win-win’ outcomes with colleagues or customersHandles objections with authority and credibilityDemonstrates ability to influence without authorityListens carefully and attentively to clarify and confirm understanding of othersConveys information, thoughts, and opinions in a compelling manner, appropriate to the audiencePerformance DrivePerseveres to deliver against objectives and takes personal accountability for own performanceKnows what level of performance is expected and how to get support as requiredDemonstrates attention to detail in all aspects of workActs with a sense of urgency and confidence to deliver quality work in a timely mannerDemonstrates resilience in the face of challenging situationsDelivers results while ensuring compliance with Oracle’s Code of Ethics and Business ConductCollaborationBuilds trust, mutual support and understanding with colleaguesDemonstrates acceptance and respect for othersValues diverse thinking and seeks to understand different perspectives and culturesDemonstrates value as a team player both within and across teamsCompetitive EdgeDemonstrates understanding of unique internal and / or external customer needs and how to meet themImplements improvements in efficiency, effectiveness, and productivityValues and explores ideas and suggestions made by othersConsiders alternatives to existing assumptions, practices, and thinkingChange AgilityShows willingness to adjust to changing work environmentsOffers ideas on where improvements could be madeWorks efficiently in situations of uncertaintyMastering ComplexityAssimilates and evaluates new data and facts in a timely manner to support effective decision-makingGathers appropriate data and diagnoses root cause of issuesTackles problems enthusiastically; views problems as a challengeRecognizes problems; knows when to seek input from others or escalate to a higher level in a timely mannerDraws accurate conclusions from qualitative and quantitative dataFunctional Competencies
Cash ApplicationsReconciliationsRisk Management