Group Manager - KAM

Job Brief :

This role is responsible for developing and maintaining strong relationships with strategic clients, driving revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships. The ideal candidate should have a strong background in account management, client servicing, and business expansion within a fast-paced, customer-centric environment.

Key Responsibilities :

• Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction
• Identify and capitalize on growth opportunities within existing accounts
• Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution
• Drive revenue growth by identifying upsell and cross-sell opportunities
• Collaborate with internal teams to create tailored solutions that address client needs
• Monitor market trends and competitor activities to identify new business opportunities
• Build and nurture long-term, trusted relationships with key stakeholders and decision-makers
• Conduct regular business reviews and strategy sessions with clients
• Ensure proactive engagement to address client concerns and enhance customer experience
• Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects
• Manage contracts, service-level agreements, and key deliverables for assigned accounts
• Mentor and guide junior account managers, fostering a high-performance culture
• Contribute to the development of best practices, processes, and frameworks for key account management
• Work closely with various external stakeholders including Insurance Companies, TPAs, Brokers etc
• Team Management and ensuring their Productivity & growth

Qualifications & Skills :

Bachelor's / Masters degree in Business Administration, Marketing, Sales, or a related field

8-12 years of experience in key account management, sales, or business development, preferably in B2B industry

Understand about Group Insurance ecosystem will be an advantage

Proven track record of successfully managing large enterprise accounts

Strong analytical and problem-solving skills

Excellent communication, negotiation, and presentation abilities

Ability to work collaboratively with internal and external stakeholders

Locations :

Mumbai