Copado - DevOps Support Engineer - Salesforce Platform

About Copado :

Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI / CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet from Coca-Cola to eBay to Volkswagen.

Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.

The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.

Brief Summary Of Role :

The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day.

Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement and salary adjustment.

Copado seeks a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.

We provide our employees with flexible working environments and competitive benefits in all of our global offices, along with the opportunity to grow with the Company.

What Youll Be Doing :

• Manage case queues in accordance to customer agreements
• Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform
• Understand and advocate for customer needs
• Resolve customer service issues and skillfully manage / troubleshoot complex customer service problems
• Manage customers' expectations and experience in a way that results in high customer satisfaction
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
• Create knowledge base materials dedicated towards operational efficiency
• Research, document, and escalate cases according to procedure
• Actively participate in job-related training
• Assist with the design and delivery of product and other technical training
• Review support cases for technical and troubleshooting accuracy
• Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive
• Complete assigned projects responsibilities

We Are Looking for Someone With :

(ref : hirist.tech)