Associate Manager - Lending Operations

About PhonePe Group :

PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99 PERCENT of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

PhonePe is India's largest transactions platform built on payments. It is the crusader of UPI payments and a proud contributor to the hypergrowth of the world's most advanced payments system.

As a part of the Consumer lending team at PhonePe, the incumbent will be involved in setting up strong operational processes and drive automation right from scratch. The role is fit for someone with strong stakeholder management skills, knack for granular details and the ability to understand complex systems.

Work Description / Responsibilities :

• Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc.
• Collaborate with cross-functional teams to implement strategies improving conversion rates and user experience.
• Identify system-level opportunities to improve the repayment and collections processes and increase profitability.
• Develop and implement feedback mechanisms to continuously improve customer support processes.
• Set up SOPs for any issues faced by customers in coordination with the Customer Support team.
• Develop an end-to-end Reconciliation Control process for Lending Operations.
• Review, interpret and implement regulatory guidelines as applicable for the Lending Business.
• Responsible for the management of business reporting and any ad-hoc reporting required from time to time.
• Identify issues and lead process streamlining as and when required.

Ideal candidate for this role :

Tech from Tier-1 or MBA from Tier-1 / Tier-2 institution with 2-3 yrs of Operations background (preferably in the lending vertical).

Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.

Be agile, highly collaborative and communicate impressively.

Strong logical and problem-solving skills.

Ability to evaluate, streamline and set up processes for scaling the business.

Location :

Bangalore

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits : Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance.

Wellness Program : Employee Assistance Program, Onsite Medical Center, Emergency Support System.

Parental Support : Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program.

Mobility Benefits : Relocation benefits, Transfer Support Policy, Travel Policy.

Retirement Benefits : Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment.

Other Benefits : Higher Education Assistance, Car Lease, Salary Advance Policy.

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .

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Locations : Bengaluru