Home loan Recovery Executive

Responsibilities : 1. Loan Collection :

Contact borrowers through phone, email, or in-person to remind them of overdue payments.

Negotiate repayment terms with delinquent borrowers to recover the owed amount.

Follow up on outstanding loans and monitor the repayment process to ensure timely recovery.

2. Documentation :

Maintain accurate records of all communications and recovery actions taken.

Prepare reports detailing outstanding loan amounts, payment histories, and recovery efforts.

Ensure all necessary legal and contractual documentation is properly completed.

3. Legal Procedures :

If negotiations fail, work with legal teams to initiate legal proceedings or court action.

Prepare and submit cases to collection agencies or attorneys, if required.

Ensure compliance with local laws and regulations related to debt collection.

4. Customer Interaction :

Handle customer inquiries and complaints professionally and calmly.

Offer alternative payment options (e.g., installment plans) to help borrowers repay their loans.

Provide solutions to customers facing financial difficulties to help them manage their debt.

5. Target Achievement :

Meet daily, weekly, or monthly targets set for loan recovery and collection.

Track and report progress on outstanding debts and payments.

6. Collaboration :

Work closely with the collections team, legal team, and management to develop effective strategies for loan recovery.

Participate in regular team meetings to discuss strategies and challenges related to loan recovery.

7. Compliance and Risk Management :

Ensure that all recovery efforts are in line with company policies and financial regulations.

Protect the companys reputation by ensuring all communications are professional and respectful.

Qualifications :

High school diploma or equivalent (Bachelors degree preferred).

Previous experience in debt recovery, collections, or financial services is a plus.

Strong negotiation and communication skills.

Knowledge of collection laws and regulations.

Ability to handle difficult or sensitive conversations.

Attention to detail and strong organizational skills.