Carrier Technologies - BMS Energy Management Account Manager

Role : BMS Energy Management with Account Management experience

Location : Gurgaon

Full / Part-time : Full Time.

Build a Career With Confidence :

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About The Role :

We are looking for a seasoned professional with strong skills in Enterprise Account Management in areas of Cloud platform, IOT, Energy Management, Building Automation, Analytics services with proven record of managing customer expectations, driving growth and with responsibility of managing existing accounts from both mining and customer satisfaction perspectives.

Roles & Responsibilities :

Account Management Responsibilities :

• Track and drive key KPIs signed up for specific accounts
• Managing overall account delivery with responsibility of Customer Satisfaction scores
• Work with the extended delivery teams to get output needed for customer interactions
• Should be able to identify risks in the program and mitigate the same working with customers and core program team
• Control material budget and effort of the project team.
• Reviewing Core Program team (Platform, PMO, Offshore Delivery & EOC teams)
• L1 / L2 level management of technical aspects that include IOT technology, Analytics, Energy savings measurement and verifications etc.
• Manage weekly customer meetings with in-depth understanding of analytics, domain specific use cases, new age technology (AI, IoT, Big Data, 5- 7 years' experience in business development and account management in enterprise clients in areas of Cloud platform, IOT, Energy Management, Building Automation, Analytics services
• Should have hands-on experience of Customer Relationship Management
• Should have worked with customers' key stakeholders at different levels in the organization and understand stakeholder mapping
• Should have delivered complex multi-site projects
• Candidates should have experience in working on IOT / Data Analytics program that involves a cloud hosted platform.
• Good understanding of key aspects related to the value proposition - connectivity, integration to platform, Data Analytics M&V etc.
• Should be able to interact with the client to convey all aspects related to the solution.
• Experience of Project Costing, tangible and non-tangible benefit estimation, saving quantification and ROI calculations.
• Experience in engaging at CXO / Leadership levels
• Self-driven and willing to learn and talk about technology, data science and We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
• Make yourself a priority with flexible schedules, parental leave.
• Drive forward your career through professional development opportunities.
• Achieve your personal goals with our Employee Assistance Programme.

Our Commitment To You :

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

(ref : iimjobs.com)