Talent.com
This job offer is not available in your country.
Sr. Technical Support Engineer (ContactCenter)

Sr. Technical Support Engineer (ContactCenter)

Intertec Softwares Pvt LtdMumbai, Maharashtra, India
26 days ago
Job description

JOB PURPOSE : Support & Implementation of EngHouse CCSP

RESPONSIBILITIES (INCLUDES ALL TASKS) :

  • Working with our customers on providing professional services and technical support;
  • Designing and implementing next-generation VoIP-based call center platforms using the CosmoCall Universe product line.
  • Independently Conduct / Assist in demos & Proof of Concept of CCU solutions
  • Responsible for providing technical support and building on customer relations through timely break-fix and proactive health checks
  • Handling technical queries & objections will be a major part of job profile.
  • Handling Small projects independently.
  • Preparing reports and entering the same in the Helpdesk system, closing the Calls and adhering to Company Policies and Procedures.
  • Reporting to TL on daily basis for updating calls situation, escalation requirements, etc.
  • Any other reasonable duties that may be required from time to time

MANDATORY

  • Enterprise Windows ADS & Exchange environment including Windows Migrations, DNS / DHCP.
  • MS Platform resilient deployment (Cluster / Load Balance)
  • Server Hardware, RAID, Storage Basics
  • MS SQL Database Knowledge, Basic Level
  • NMS and System Monitoring Knowledge
  • Knowledge of Network and Telephony Protocols (TCP / IP, UDP, HTTP, SMTP)
  • Protocol Analyzer (Ethereal, Sniffer, NetMon)
  • H323, SIP
  • Enterprise Backup / Imaging and Anti-Virus solutions, SQL Maintenance Plans.
  • LAN / WAN / VLAN / VPN Knowledge
  • Server Virtualization Products
  • Previous experience in Field Service or Customer Support is an advantage.
  • Experience in working on any contact center solutions, preferably Genesys.
  • Create a job alert for this search

    Technical Support Engineer • Mumbai, Maharashtra, India

    Related jobs
    • Promoted
    Technical Support Engineer

    Technical Support Engineer

    AMISEQMumbai, IN
    Full stack (React JS / Vue JS).APM Tools like AppD, Dynatrace.Log Management Tools like Splunk, ELK.Show moreLast updated: 17 days ago
    Technical Support Engineer

    Technical Support Engineer

    QualysINDIA
    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical...Show moreLast updated: 30+ days ago
    Sr. Desktop Support Engineer

    Sr. Desktop Support Engineer

    r3 ConsultantMumbai, Maharashtra, India
    We are dedicated to delivering.We are seeking a candidate with.Personalized Technical Support : .Provide immediate and high-priority on-site and remote support to. VIP users for desktop, laptop, and p...Show moreLast updated: 30+ days ago
    Technical Support Engineer

    Technical Support Engineer

    crowdstrikeINDIA
    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasnt changed were here to stop breaches, a...Show moreLast updated: 30+ days ago
    Technical support engineer

    Technical support engineer

    WESTERN DIGITALINDIA
    We deliver the possibilities of data.The power of data is undeniable.A world thats more predictive, more productive and more personal enables smarter decisions, breakthrough discoveries and deeper ...Show moreLast updated: 30+ days ago
    Sr. Technical Support Engineer, Focused Services (Firewall)

    Sr. Technical Support Engineer, Focused Services (Firewall)

    Palo Alto NetworksINDIA
    At Palo Alto Networks everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and mo...Show moreLast updated: 30+ days ago
    Technical Support Engineer

    Technical Support Engineer

    ServiceNowINDIA
    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market l...Show moreLast updated: 30+ days ago
    Senior Engineer - Technical Support

    Senior Engineer - Technical Support

    SLKINDIA
    Configure and manage public, private, and hybrid cloud environments to meet the organization's requirements.Plan and execute the migration of on premises systems and workloads to the cloud, ensurin...Show moreLast updated: 30+ days ago
    Technical Support Engineer I

    Technical Support Engineer I

    forcepointINDIA
    Forcepoint simplifies security for global businesses and governments.Forcepoints all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive...Show moreLast updated: 30+ days ago
    Engineer – Technical Support (Broadcast)

    Engineer – Technical Support (Broadcast)

    Qube CinemaMumbai, Maharashtra, IN
    Quick Apply
    Position : Engineer – Technical Support (Broadcast) Position Count : 1 Location : Mumbai, Delhi, Chennai and Hyderabad Experience : Fresher / Experience Job description : Th...Show moreLast updated: 30+ days ago
    Technical Support Engineer -2

    Technical Support Engineer -2

    ExotelINDIA
    Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 millio...Show moreLast updated: 30+ days ago
    Technical Support Engineer - India

    Technical Support Engineer - India

    Gigmo SolutionsIN
    Remote
    Quick Apply
    Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house. Responsible for handling escalation calls and resolving tickets as per...Show moreLast updated: 30+ days ago
    Technical Support Engineer

    Technical Support Engineer

    Jetking Technologies Private LimitedMumbai, Maharashtra, India
    Company : Jetking Technologies Location : Mumbai, Andheri East No.Positions : 12 Remuneration : 20,000 CTC (16,000 Net Take Home) Work Mode : Onsite (No Work from Home) Work Days : 6 Days a Week (Must be...Show moreLast updated: 30+ days ago
    • Promoted
    L1 Technical Support Engineer (HPC / Lustre)

    L1 Technical Support Engineer (HPC / Lustre)

    DDNMumbai, IN
    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a globa...Show moreLast updated: 2 days ago
    • New!
    L3 Technical Support Engineer( Banking Domain)

    L3 Technical Support Engineer( Banking Domain)

    Minutes to Seconds Pty LtdMumbai, MH, in
    Quick Apply
    MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche profe...Show moreLast updated: 21 hours ago
    Principal Technical Support Engineer

    Principal Technical Support Engineer

    aspen technologyINDIA
    The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng...Show moreLast updated: 30+ days ago
    Sr. Technical Support Engineer

    Sr. Technical Support Engineer

    Aspen TechnologyMumbai
    The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng...Show moreLast updated: 18 days ago
    Technical support engineer

    Technical support engineer

    Talent CornerMumbai
    Mandatory skills : Linux / Unix and sql / Mysql / PLSQL(strong in any database)Work from office.LPA (gross)Banking domain project.Show moreLast updated: 30+ days ago