ServiceNow Business Analyst - IndiaConfidential • India
ServiceNow Business Analyst - India
Confidential • India
26 days ago
Job descriptionAct as the primary liaison between business stakeholders and technical teams for ServiceNow projects Facilitate and document detailed business requirements and translate them into actionable technical tasks Focus on ServiceNow Customer Service Management (CSM) module to enhance supply chain and customer service workflows Collaborate with cross-functional teams across global time zones to ensure alignment and timely delivery Support system design and configuration based on business input and technical feasibility Conduct gap analysis and recommend optimal solutions using ServiceNow capabilities Participate in Agile / Scrum ceremonies to ensure business needs are met throughout development Create and maintain documentation such as process flows, user stories, and system specifications Leverage ServiceNow learning credits to stay updated on platform enhancements Help ensure successful transition and knowledge handover from current BA as contract ends Work independently while maintaining proactive communication with stakeholders Operate within a flexible schedule that respects regional holidays and working hours
Company :
Our client is a global consumer health leader that recently became an independent entity, formerly part of a Fortune 100 healthcare conglomerate. With well-known brands in over 165 countries, the company is focused on innovation, wellness, and high-impact work across every region. This is an exciting opportunity to contribute to a purpose-driven organization that emphasizes global collaboration and continuous improvement.
Job Title - ServiceNow Business Analyst
Location - Remote – India
Role Type - Contract (1-year)
Must Have Skills :
- 5+ years of experience in business analysis, with a focus on Supply Chain IT and ServiceNow CSM
- Proven background supporting ServiceNow implementations, especially within the CSM module
- Strong English communication skills – both verbal and written – for seamless collaboration with global teams
- Willingness and ability to work across various time zones (APAC, EMEA, LATAM, US)
- Excellent requirements gathering skills and ability to translate business needs into technical solutions for DevOps teams
- ServiceNow certification preferred
Responsibilities and Job Details :
Skills Required
Servicenow, Devops, Agile, Requirements Gathering, Business Analysis
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Servicenow Analyst • India
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