Information Technology Support Specialist

Department : IT Infrastructure & Operations

Location : Corporate Office, Gurgaon

Employment Type : Full-Time

About the Company

PlusWealth is a dynamic and innovative company committed to providing exceptional financial solutions and services. Our team thrives on collaboration, creativity, and a passion for excellence. We are looking for a dedicated IT Support Specialist to join our team and help maintain our cutting-edge technology infrastructure. At PlusWealth, we are dedicated to delivering exceptional trading experiences in the financial markets.

Job Summary :

IT Support Specialist is responsible for the design, implementation, maintenance, and continuous improvement of PlusWealth’s enterprise IT infrastructure. This role ensures high availability, scalability, and security of infrastructure systems across data centers, cloud environments, end-user platforms, and networks. The engineer collaborates with compliance, security, business, and application teams to align infrastructure with strategic goals, especially in a regulated financial environment.

Key Responsibilities :

• Design and implement robust and scalable infrastructure solutions across cloud (AWS / Azure), on-premise, and hybrid environments.
• Knowledge of Active Directory
• Ensure high availability and disaster recovery readiness of IT infrastructure, including backups, DR drills, and business continuity planning.
• Manage and monitor servers (Windows / Linux), virtualization (VMware / Hyper-V), storage systems, firewalls (Fortinet / Sophos), switches, and endpoint security / DLP
• Support end-user computing environments (laptops / desktops, VPN, Office 365, collaboration tools) with defined SLAs.
• Knowledge of Office 365 admin portal, Team Admin portal etc
• Lead system upgrades, patching, performance tuning, and root cause analysis for infrastructure incidents.
• Enforce security best practices in coordination with InfoSec and Compliance, ensuring SEBI and CSCRF circulars are addressed technically.
• Create and maintain infrastructure documentation, network diagrams, asset inventories, and configuration baselines.
• Work with compliance and audit teams to ensure systems are aligned with IT policies, data protection, and regulatory requirements.
• Manage vendors and service providers, including AMCs, warranties, and hardware / software procurement.
• Provide technical support during onboarding of new locations, users, or business units.

Key Skills & Qualifications :