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Academic Coordinator

CoachX.LivePune, Maharashtra, India

3 days ago

Job description

Company Description

CoachX.Live is an online learning platform dedicated to equipping learners with in-demand skills for a successful future. Offering a wide range of courses in advanced technologies and business essentials, we provide live learning sessions facilitated by experienced mentors. Our unique commitment includes two years' LMS access, doubt-solving support, resume and LinkedIn profile guidance, and placement assistance, ensuring that every learner is well-prepared to excel in their chosen fields.

Urgent Requirement For Academic Coordinator Role In Pune, Baner, Teerth Technospace

Role : Academic Coordinator

Experience : 2 Years

Salary : Upto 30-35K

Location : Pune (Baner, Teerth Technospace)

Work Type : (Saturday & Sunday will be work from office, weekly off on Thursday)

Work Time : 10 AM to 7 PM

Note : You need to have your own laptop

About the job :

Company Description :

Welcome to CoachX, the ultimate online learning platform! Our live learning sessions are

designed to equip you with in-demand skills for a robust future, guided by experienced mentors

who are committed to your success. With our comprehensive selection of courses ranging from

advanced technologies to business essentials, we bring you a diverse range of subjects to

explore. What sets us apart is our unwavering commitment to your success, providing

exceptional education from industry experts with LMS access, doubt-solving support, resume

and LinkedIn profile guidance, and placement assistance.

Role Description :

This is a full-time on-site role for Operations Executive based in Pune. The Operations executive will be

responsible for below role :

1. Receipt, Payment & Admission Management

Generate and manage student receipts.
Maintain and update payment records, monthly sales graphs, and revenue tracking.
Daily reporting of admissions, revenue, and average ticket size.
Coordinate with finance partners for payments, refunds, and reconciliation.
Maintain sales performance reports and supporting spreadsheets.

2. Student Onboarding & Support

Assist students across all channels (Call, Email, WhatsApp, Telegram) with zero-ignorance policy.

Guide students through course structures, LMS access, schedules, and certification processes.

Address student queries, complaints, and academic concerns promptly.

Monitor student attendance, performance, and engagement in both online and offline formats.

Plan and execute drop-off recovery strategies across platforms (Telegram, LMS, system).

Conduct weekly team recovery meetings and share reports.

3. Course & Batch Management

Plan, schedule, and manage academic batches for online / offline learning.

Oversee batch separation, data and note distribution, and session mapping.

Manage new batch announcements and creation on LMS.

Ensure timely completion of course modules and batch processes.

Manage certification generation and distribution.

4. Faculty Coordination & Trainer Management

Coordinate with trainers for weekly session planning and invoice submissions.

Draft and manage trainer contracts and payout based on trainee hours.

Schedule faculty assignments, lectures, and session mapping.

Ensure consistent academic quality, session delivery, and contract communication.

Maintain healthy trainer relations and support their onboarding and documentation.

5. Session Planning & Technology Operations

Map trainers to sessions and manage advanced session planning.

Create Zoom links, manage licenses, and oversee cloud storage usage (e.g., deleting recordings post-review).

Manage online class delivery through LMS and ensure availability of session materials.

Troubleshoot technical issues related to classes, recordings, assessments, or access.

6. Student Referral & Incentive Program

Run weekly student referral drives and feedback collection.

Allocate referrals to the sales team and verify for incentive eligibility.

Disburse referral rewards after verification.

7. Academic Counselling & Remedial Support

Provide academic counselling and arrange extra / remedial classes when needed.

Serve as the primary contact for student academic concerns.

Track and report student performance to stakeholders regularly.

8. Lead Allocation & Backup Support

Provide backup support for lead allocation to the sales team when required.

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Academic Coordinator • Pune, Maharashtra, India