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Production Support Engineer

Production Support Engineer

Concentrix CatalystThiruvananthapuram, IN
8 days ago
Job description

Role : Product Support Engineer

Location : Remote Position

Mode : Remote (may need to travel to nearby Concentrix office as per business need)

Job Description

Key Duties and Responsibilities

  • Support and Maintain Applications : Provide ongoing support and maintenance for applications, modules, and tasks using MERN Stack & Java / J2EE and related technologies.
  • Technical Leadership : Offer technical guidance to the support team, stepping in to assist with coding and troubleshooting as needed.
  • Requirement Analysis : Understand and translate business requirements into technical specifications.
  • Issue Resolution : Identify and resolve bottlenecks and bugs, ensuring smooth operation of applications.
  • Collaboration : Work closely with internal team members, shared services teams (e.g., Server team, Network, etc.), and external stakeholders throughout the project lifecycle.
  • Environment Setup : Perform necessary end-to-end setup (software and middleware) on development, testing, and production environments.
  • Quality Assurance : Conduct code reviews to ensure high-quality deliverables and adherence to best practices.
  • Knowledge Sharing : Promote and practice knowledge sharing within the team.
  • Flexible Work Hours : Be prepared to work in flexible time zones as per client requirements.
  • AI Application Support : Support AI application deployment and operations in production environments.

Qualifications and Experience Required

  • Bachelor’s degree in computer science required; master’s degree preferred.
  • 8+ years of enterprise application development & Support experience in various development roles and technologies.
  • Strong development experience in Restful Web Services using Spring or Jersey Frameworks.
  • Strong development experience using any ORM (JPA / Hibernate).
  • Knowledge of MERN stack with SQL Server.
  • Knowledge of Cloud hosting.
  • Prior web development experience using HTML5, CSS, AJAX / JQuery, and AngularJS / DOJO preferred.
  • Demonstrable working knowledge of CI / Build tools like Maven, Ant, and Jenkins.
  • Strong knowledge of Test Driven Development.
  • Solid foundation and experience in agile development methodology.
  • Exposure to any unit test framework like Junit / Test NG and Mocking frameworks (e.g., Mockito).
  • Knowledge of design patterns, including Java and J2EE design patterns.
  • Familiarity with mainstream application servers like WebSphere 8.0 and Apache Tomcat.
  • Working knowledge of UNIX commands and scripting.
  • Development experience in cognitive technologies such as IBM Watson, Amazon Alexa, and Microsoft LUIS preferred.
  • Proven experience in SQL and Database programming.
  • Excellent written and verbal communication skills. Must be able to effectively communicate across all levels of the organization regarding all aspects of a project solution with managers, clients, and project teams.
  • Strong interpersonal abilities to collaborate across teams.
  • Creative thinking and innovative problem-solving skills.
  • Experience / knowledge of the entire software lifecycle process / SDLC.
  • Experience developing and deploying solutions / applications across various environments (on-premises and cloud, e.g., AWS, Azure, Amazon, etc.).
  • Experience in the contact center domain and multi-channel customer engagement platforms like Genesys, eGain, and Avaya preferred.
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    Production Engineer • Thiruvananthapuram, IN