Switch Receptionist

Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.

About the role

This position is expected to actively participate in organisational processes - including the development and implementation of safety systems, improvement initiatives and related training – and by so doing, help to identify and address the limitations of our safety systems. A key role of this position is to notify clinicians when they have concerns about a patient’s condition.

Key Responsibilities

• The switchboard operator's main responsibility is to answer and direct telephone calls in a polite and informative manner with empathy and understanding of patients from diverse, cultural, ethnic and social backgrounds
• Protect the confidentiality of patient clinical records without compromising appropriate clinical workforce access to patient clinical information
• Answer and direct all incoming calls and provider operator assistance as needed
• Perform clerical tasks such as filing, data entry, collating, photocopying, correspondence and stationery ordering
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Record and compile statistics for the role supervisor as required
• Undertake other administrative tasks as directed from time to time
• Provide information and support the implementation of continuous quality improvement activities that develop the role and integration of services across Chris O'Brien Lifehouse

Essential Criteria

• Knowledge of and / or experience in cancer services
• Previous experience working within a hospital switchboard service or within a busy environment
• Excellent personal presentation and attention to detail
• Proficient in keyboard skills and experience in the use of windows based programs
• Excellent oral communication and interpersonal skills
• Demonstrated ability to work efficiently under minimal supervision
• Excellent customer service skills and experience working with the public
• Excellent organisational skills, including demonstrated time management skills, initiative and ability to make decisions
• Evidence of immunisations to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy for a Category A position

Benefits

• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.

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