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Guest Relations Exec

Guest Relations Exec

Amberstone PropertiesBangalore, Karnataka, India
16 days ago
Job description

Their responsibilities include :

  • Greeting guests : Welcoming guests upon arrival and reviewing arrival lists
  • Directing : Directing Clients to their Concerned Department ( Existing Clients to CRM Dept, New Clients to Sales Team)
  • Providing information : Sharing information about the Project
  • Managing guest concerns : Handling guest feedback and inquiries, and investigating issues to resolve them
  • Assisting with check-in and check-out : Helping guests with the check-in and check-out processes
  • Managing special events : Carrying out special events for the Project
  • Completing pre-registration : Handling pre-registration formalities for VIP guests
  • Allocating Concerned Dept : Assisting Clients based on their preferences & requirements
  • Collecting feedback : Collecting guest feedback forms
  • Providing service recovery : Taking steps to recover service if needed
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Guest • Bangalore, Karnataka, India