Guest Relations Exec

Their responsibilities include :

• Greeting guests : Welcoming guests upon arrival and reviewing arrival lists
• Directing : Directing Clients to their Concerned Department ( Existing Clients to CRM Dept, New Clients to Sales Team)
• Providing information : Sharing information about the Project
• Managing guest concerns : Handling guest feedback and inquiries, and investigating issues to resolve them
• Assisting with check-in and check-out : Helping guests with the check-in and check-out processes
• Managing special events : Carrying out special events for the Project
• Completing pre-registration : Handling pre-registration formalities for VIP guests
• Allocating Concerned Dept : Assisting Clients based on their preferences & requirements
• Collecting feedback : Collecting guest feedback forms
• Providing service recovery : Taking steps to recover service if needed