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Process Trainer (Customer Support)- Bangalore - GO / JC / 136 / 2025

Golden OpportunitiesBengaluru, Karnataka, India

23 days ago

Job description

Job Title : Process Trainer (International Voice Process) - Bangalore

Notice Period : Immediate to 15 Days

Job Description :

We are hiring an experienced International Voice Process Trainer to lead and deliver training programs for new joiners and existing teams. The ideal candidate will build communication excellence, improve customer interaction skills, and ensure training effectiveness aligned with business goals.

Key Responsibilities :

Designed and delivered engaging training sessions for new hires in international voice processes.
Train agents on effective communication, objection handling, active listening, and customer empathy.
Develop training materials including modules, call scripts, and mock-call scenarios.
Conduct refresher trainings and provide one-on-one coaching based on performance metrics.
Monitor training effectiveness and recommend improvements based on feedback and outcomes.
Collaborate closely with Operations, Quality, and HR teams to ensure training aligns with business needs.
Stay current with trends in international customer service and update training content accordingly.

Requirements :

4 - 6 years of experience in training for International Voice Processes (BPO / KPO).

Proven ability to train and coach teams in a fast-paced, high-performance environment.

Excellent verbal and written communication skills.

Willingness to work in rotational shifts to support global operations.

Experience with modern training tools, performance evaluation methods, and feedback systems.

Interested candidates can share their updated resume at : sathishkumar@gojobs.biz OR reach me on 9360827389

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Customer Support • Bengaluru, Karnataka, India