IT Service Delivery Lead

Job Title : Service Delivery Manager – Application Managed Services

Primary skills : #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS

Location : Coimbatore

Mode of work : Work from Office

Experience : 8-10 Years

Requirements

Required Skills & Experience

Category

Requirements

Experience

8–10 years overall IT experience, with at least 5+ years managing AMS or Managed Services engagements.

Domain Knowledge

Experience in Insurance / Financial Services preferred, ideally with exposure to Guidewire or similar core insurance platforms.

Service Management

Strong knowledge of ITIL v4 processes (Incident, Problem, Change, Release, Configuration).

Delivery Governance

Experience running governance cadence – Weekly / Monthly reviews, SLA dashboards, KPI tracking, and client reporting.

Leadership

Proven ability to manage multi-location teams (onshore / offshore) of 20–40 members.

Stakeholder Management

• Strong communication and presentation skills;

experience interfacing with client directors and senior leadership.

Analytical & Reporting Skills

Proficient in Excel / Power BI / ServiceNow / JIRA reporting for SLA dashboards and KPI trend analysis.

Transition Management

Experience handling transition-in, KT, and steady-state setup for new AMS programs.

Financial Acumen

Understanding of SOW, rate cards, budgets, and invoicing under managed services contracts.

Preferred / Desirable Skills

Responsibilities

Following are the day-to-day work activities :

Service Delivery & Operations

Client & Stakeholder Management

Governance & Reporting

Resource & Financial Management

Continuous Improvement & Transformation