Technical Customer Solutions Specialist

Responsibilities New Product Full Life-cycle Management :

▸ Lead the development of the NPI certification road-map, coordinate R&D / testing / production resources to ensure key milestones are achieved on schedule.

▸ Establish a cross-department rapid response mechanism, spearhead breakthroughs in technical bottlenecks, and meet stringent international customer certification standards.

Yield Improvement & Quality Enhancement :

▸ Set system-level yield targets, coordinate with quality and production teams to resolve quality issues, improve shipment yield rates, and lead customer quality specification and test bench-marking.

▸ Develop project risk tables, integrate verification schedules and system-level certification results to identify development and certification risks, and implement proactive quality management.

Customer Technical Support :

▸ Provide on-site support for global top-tier customers, delivering end-to-end technical solutions for Display hardware and software.

▸ Resolve customer complaints using the 8D methodology, maintain an FACA case database, and drive efficiency in solving similar issues.

Customer Relationship Management & Maintenance :

▸ Establish information network channels with customers, ensuring real-time collection and digital processing of system-level certification data.

▸ Address customer needs, manage customer visits and receptions, organize technical exchange meetings, and maintain long-term partnerships.

Global Collaborative Innovation :

▸ Serve as the technical interface between BOE and global strategic customers, promoting the implementation of joint display technology development projects.

Qualifications

Education : Bachelor’s degree.

Work Experience : 5+ years in the display industry with experience in FAE, testing, product R&D, process development, quality management, or project management.

Other Requirements : Strong learning ability, excellent coordination and communication skills, resilience under pressure, and willingness to travel.

Language Proficiency : Fluent in both English and Chinese as working languages.