Telecom OSS Platform Lead

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit : https : / / symphony.Rakuten.Com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE : 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https : / / global.Rakuten.Com / corp / .

Job Summary : We are looking for a dynamic and experienced professional to lead our OSS Operations team. The ideal candidate will have deep expertise in telecom operations support systems (OSS), with a strong understanding of modern architectures including microservices, containers, and pod-based deployments. This role will drive operational excellence, reliability, and automation across our OSS platforms supporting next-generation telecom networks.

Key Responsibilities :

• Lead and manage the end-to-end OSS operations team ensuring high availability, performance, and SLA adherence.
• Oversee daily operations of OSS platforms including provisioning, fault, performance, configuration, and service assurance systems.
• Collaborate with DevOps and infrastructure teams to maintain containerized OSS environments (Kubernetes, Docker, etc.).
• Implement and monitor CI / CD pipelines for OSS tools deployed using microservices and pods.
• Ensure proactive monitoring, incident / problem / change management, and root cause analysis for OSS components.
• Own the integration and lifecycle management of OSS applications supporting RAN, Transport, Core, and Cloud domains.
• Work closely with engineering and product teams to guide the evolution of OSS platforms towards cloud-native architectures.
• Build dashboards and observability frameworks for real-time health and performance tracking of OSS tools.
• Drive continuous improvement initiatives, automation strategies, and capacity planning for OSS systems.

Key Requirements :

Preferred Qualifications :

RAKUTEN SHUGI PRINCIPLES :

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.