Cluster Manager- Operations

About Albertsons Companies Inc. : As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.About Albertsons Companies India : At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.Bring your flavor : Building the future of food and well-being starts with you. Join our team and bring your best self to the table.We believe our associates are a key ingredient to our success, and our endeavor to build a Global Capability Center in Bangalore, India is part of our commitment to growth and excellence. We need fresh thinkers who are driven and passionate to join our team and help shape our future. Albertsons Companies is dedicated to creating opportunities that are more than just jobs by empowering you to "Bring Your Flavor" and inspiring you to deliver your best every day.Position Summary : As Director of Product Design & UX, you will be responsible for defining and executing our design strategy, ensuring a best-in-class user experience across all digital touchpoints. You will lead and mentor a growing design team in India while collaborating with cross-functional teams in the US. This role requires a strong blend of strategic thinking, design leadership, and hands-on execution to enhance customer engagement and business impact. The right candidate will be a visionary with the proven ability to design products that create impact and deliver exceptional value to the end customer.The Head of Product Design & UX will report directly to Senior Vice President on the global leadership team and will work closely with the GCC Site Leader to support the company's objectives and initiatives.Main responsibilities : Design Strategy & Leadership : Drive design vision, strategy, planning, and execution for customer-facing end points for mobile and siteDefine and implement a cohesive UX / UI strategy that aligns with global business goals and customer needs.Establish and raise design standards, principles, and best practices to ensure consistency across platforms (web, mobile, and app).Build, mentor, and manage a high-performing UX / UI team in India to design new and existing products, overseeing all aspects of the design lifecycle.Advocate for user-centered design and data-driven decision-making across the organization.Stay ahead of industry trends, competitive UX benchmarks, and emerging technologies in digital grocery and e-commerce.Leading Product Design Team in India and Cross-Border Collaboration : Create a customer-obsessed culture and act as the primary advocate for the customer relentlessly.Ensure smooth communication across time zones, bridging gaps between India and US teams, and working closely with US-based design, product and business.Influence product and business strategy through design concepts, research findings, and UX improvements.User Research& Experience Optimization : Lead user research team efforts, including customer interviews, usability testing, and A / B testing, to inform design decisions.Utilize behavioral data and analytics to refine customer journeys and improve conversion rates.Drive accessibility, usability, and personalization enhancements through design system.We are looking for candidates who possess the following : 15+ years of experience delivering high quality designs.Track record of managing teams of designers, content design and researchers.Has led design sprints, team brainstorming, and ideation exercises.Closely collaborated with executive and product leadership to develop strategy and rationale for large and complex initiatives.Collaborated with diverse teams in a dynamic, rapid growth environment.Track record of using data and quantitative research methodologies to inform decision making across the entire product design process / lifecycle.Domain knowledge of the e-commerce and / or food delivery sectors or understanding of the complexities of a improvements and process automation.