Customer Support EngineerSutherland • Hyderabad, Republic Of India, IN
Customer Support Engineer
Sutherland • Hyderabad, Republic Of India, IN
7 days ago
Job description4-6 years of experience in technical support or network / system administration roles. Strong troubleshooting and analytical skills, able to form and test hypotheses methodically. Hands-on experience with Linux OS (CLI operations, service management, log review). Solid understanding of network fundamentals such as TCP / IP, routing, SNMP, and DNS. Familiarity with cloud environments (AWS preferred) : understanding of VPCs, subnets, security groups, and how virtual appliances are deployed and accessed. Comfort with virtualization platforms such as VMware ESXi, Hyper-V, or KVM. Clear written and verbal English communication skills. Experience with NetFlow / IPFIX or similar network telemetry tools. Exposure to network monitoring or security analytics platforms. Basic scripting (Bash or Python) for diagnostics and log parsing. Familiarity with PostgreSQL or similar databases. Certifications such as CCNA, CompTIA Network+, or Linux+ are a plus. Customer-first mindset : patient, thorough, and focused on clear resolution. Curious and proactive, asking the right questions rather than jumping to assumptions. Self-motivated learner who adapts quickly to new technologies. Strong sense of ownership and accountability in a remote team environment.
Job Description : Technical Support Engineer
NEED IMMEDIATE JOINERS ONLY
Position Summary
You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model.
This role operates within a rotating 24×7 support schedule with overlapping regional coverage.
Core Responsibilities
- Diagnose and resolve product issues for Scrutinizer, FlowPro, Replicator, and Endpoint Analytics.
- Collect and analyze logs, configuration data, and network flow information to isolate root causes.
- Guide customers through configuration, connectivity, and upgrade issues in both on-prem and AWS environments.
- Escalate product defects and complex issues to senior support or engineering following defined workflows.
- Maintain accurate case documentation and contribute to internal knowledge articles.
- Adhere to SLAs, shift schedules, and escalation protocols to maintain consistent service delivery.
Technical Requirements
Candidates should demonstrate strong diagnostic skills and a working knowledge of enterprise IT environments.
Preferred / Nice to Have
Key Qualities for Success
Purpose
Every interaction you handle helps enterprise customers maintain visibility, performance, and security across their networks.
Create a job alert for this search
Customer Support Engineer • Hyderabad, Republic Of India, IN
Related jobs
Customer Solutions Engineer
StratApps • Hyderabad, Republic Of India, IN
At StratApps, we are dedicated to transforming how businesses approach Customer Success.Specializing in addressing challenging customer success (CS) issues, we provide solutions such as hiring visi...Show more
Last updated: 2 days ago • Promoted
Technical Customer Success Engineer
Insight Global • Hyderabad, Republic Of India, IN
User Support & Customer Service.Demonstrated ability to explain complex technical concepts to non-technical audiences.Strong customer service orientation with patience and empathy.Experience triagi...Show more
Last updated: 19 days ago • Promoted
Technical Support Engineer (Mumbai / Hyderabad / Indore)
Tata Consultancy Services • Hyderabad, Republic Of India, IN
Technical and system expertise (Windows OS, networking, active directory, DNS).Customer support using telephone and computer skills.
Excellent analytical skills and communication.Problem-solving and...Show more
Last updated: 10 days ago • Promoted
Customer Support Solutions Manager
SRS Consulting Inc • Hyderabad, Republic Of India, IN
Job Role : Lead Technical Support.The Lead Technical Support will be responsible for leading the team of Technical Support Analysts, providing high-quality support to our customers in USA, London an...Show more
Last updated: 2 days ago • Promoted
Customer Support Engineer
Confidential • Hyderabad / Secunderabad, Telangana, India
We are a premier provider of unified data and analytics solutions, purpose-built for the eCommerce, retail, and DTC sectors.
We deliver AI and machine learning-powered tools for real-time insights a...Show more
Last updated: 27 days ago • Promoted
Customer Engineer
Penta Consulting • Hyderabad, Telangana, India
Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.
We are currently looking for a.Please see the req...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Atlassian • Hyderabad, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 21 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Hyderabad, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 23 days ago • Promoted
Cloud Support Engineer
Sikich India • Hyderabad, India
Sikich is seeking an Azure / Cloud Support Engineer to join our dynamic team.The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure...Show more
Last updated: 30+ days ago • Promoted
Technical Solutions Support Engineer
Insight Global • Hyderabad, Republic Of India, IN
User Support & Customer Service.Demonstrated ability to explain complex technical concepts to non-technical audiences.Strong customer service orientation with patience and empathy.Experience triagi...Show more
Last updated: 19 days ago • Promoted
Senior Customer Support Engineer
Confidential • Hyderabad / Secunderabad, Telangana
Installing, configuring, and updating network software, as well as maintaining hardware and.Collaborating with cross-functional teams to ensure successful deployment and integration of.Provide expe...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Alvaria CX • Hyderabad, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Cyvica Technologies • Hyderabad, IN
Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection.
We specialize in Azure, Micros...Show more
Last updated: 1 day ago • Promoted
Enterprise Engineer
Estarta Solutions • Hyderabad, IN
The Enterprise Engineer will be a key contributor within Customer Delivery Engineering, providing support for large-scale solutions and resolving complex technical issues through deep technical exp...Show more
Last updated: 23 days ago • Promoted
Cloud Support Engineer
TEKsystems Global Services in India • Hyderabad, Telangana, India
AWS infrastructure operations, with at least.AWS Certified Solutions Architect – Professional or equivalent.Excellent analytical, problem-solving, and decision-making skills.Managed Service Provide...Show more
Last updated: 23 days ago • Promoted
Customer Success Engineer
StratApps • Hyderabad, Republic Of India, IN
At StratApps, we are dedicated to transforming how businesses approach Customer Success.Specializing in addressing challenging customer success (CS) issues, we provide solutions such as hiring visi...Show more
Last updated: 2 days ago • Promoted
Customer support engineer- Hyderabad- 1to2 years- 2to3 Lakhs PA
Confidential • Hyderabad / Secunderabad, Telangana
Collaborating with the Customer IT department on the deployment and.Installing, configuring, and maintenance of L2 / L3 Network Switches.
Attending to service requests through remote / onsite.Performi...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Insight Global • Hyderabad, Telangana, India
User Support & Customer Service.Demonstrated ability to explain complex technical concepts to non-technical audiences.Strong customer service orientation with patience and empathy.Experience triagi...Show more
Last updated: 19 days ago • Promoted