Amazon CTI ConsultantMilestone Technologies, Inc. • guwahati, assam, in
Amazon CTI Consultant
Milestone Technologies, Inc. • guwahati, assam, in
30+ days ago
Job descriptionExposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience :
- Minimum 7 years total experience in contact center / CTI space
- 3+ years of hands-on experience with Amazon Connect
- Proven experience working in a consulting role for CTI transformation projects
- Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
- Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
- Basic scripting with Node.js or Python
- Experience in building or enhancing IVRs using Amazon Lex
- Comfortable working independently in a client-facing environment
Nice to Have :
Responsibilities :
Create a job alert for this search
Consultant • guwahati, assam, in
Related jobs
Senior IAM Consultant_Saviynt(SME)
NextGen Identity Pty Ltd • guwahati, assam, in
We're Hiring : Saviynt SME | NextGen Identity.We’re looking for an experienced.Saviynt Subject Matter Expert (SME).The ideal candidate will have strong hands-on experience in Saviynt configuration, ...Show more
Last updated: 30+ days ago • Promoted
SAP CPI Consultant
PIXIE • Guwahati, Assam, India
We are seeking an experienced SAP CPI Integration Consultant with strong expertise in SAP Transportation Management (TM) and 3PL integrations.
The role involves designing, developing, and suppo...Show more
Last updated: 5 hours ago • Promoted • New!
Technical Consultant
89 Solutions • Guwahati, Assam, India
Join the team shaping the future of enterprise AI.About Moveworks and 89 Solutions89 Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee sup...Show more
Last updated: 5 hours ago • Promoted • New!
Sap Business Warehouse Consultant
Rialtes • guwahati, assam, in
Job Title : SAP BOBJ + BW on HANA Support Analyst.Global Delivery Centers (US / Canada / Germany / Singapore / India).Enterprise Analytics & Data Platforms.
Rialtes is a global AI-driven consulting a...Show more
Last updated: 2 days ago • Promoted
Integration Analyst - Itx
Quadrant IT Services • Guwahati, Republic Of India, IN
Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show more
Last updated: 14 days ago • Promoted
SAP CPI with TM,3PL
PIXIE • guwahati, assam, in
We are seeking an experienced SAP CPI Integration Consultant with strong expertise in SAP Transportation Management (TM) and 3PL integrations.
The role involves designing, developing, and supporting...Show more
Last updated: 19 hours ago • Promoted • New!
Avaloq Consultant
Nezda Global • Guwahati, Assam, India
About the RoleThis is a technofunctional role where you bridge business requirements with Avaloq-based solutions.You’ll partner closely with architects, developers, testers, and business teams whil...Show more
Last updated: 5 hours ago • Promoted • New!
Sr. SAP MDG Consultant
YemPover Inc • guwahati, assam, in
Our team of certified professionals have in-depth understanding and experience across a wide range of industry verticals.
We are known for our ability to staff and deliver high-quality support and s...Show more
Last updated: less than 1 hour ago • Promoted • New!
UKG Integration Technical Consultant
Avensys Consulting • guwahati, assam, in
Avensys is a reputed global IT professional services company headquartered in Singapore.Our service spectrum includes enterprise solution consulting, business intelligence, business process automat...Show more
Last updated: less than 1 hour ago • Promoted • New!
D365 F&O SCM Consultant
TTC Group • guwahati, assam, in
Job Title : D365 F&O SCM Consultant.Location : Any Location in India.Reports to : Service Delivery Manager.Job Purpose and Key Responsibilities : .
Experienced Dynamics 365 (D365) F&O SCM Consultant with...Show more
Last updated: 5 days ago • Promoted
Sap Cpi With Tm,3pl
PIXIE • Guwahati, Republic Of India, IN
We are seeking an experienced SAP CPI Integration Consultant with strong expertise in SAP Transportation Management (TM) and 3PL integrations.
The role involves designing, developing, and supporting...Show more
Last updated: 7 hours ago • Promoted • New!
IAM Specialist
Ilantus Services • Guwahati, Assam, India
About the RoleWe are seeking a seasoned IAM (Identity and Access Management) Practice Leader with over 15 years of extensive hands-on expertise across multiple IAM tools and platforms.This leadersh...Show more
Last updated: 5 hours ago • Promoted • New!
MAWM Consultant
InfoBeans • Guwahati, Assam, India
Job DescriptionWe are looking for an experienced MAWM Configurator and Integration Specialist to join our team.The ideal candidate will have strong hands-on expertise in configuring, implementing...Show more
Last updated: 5 hours ago • Promoted • New!
Solutions Consultant
Confidential • Guwahati, India
INR 1500000-2500000 / year (based on experience).Full Time Permanent position(Payroll and Compliance to be managed by : Lyzr).
Note : This is a requirement for one of Uplers' client - Lyzr).What do yo...Show more
Last updated: 20 days ago • Promoted
Workday Extend Consultant
NeXera Technologies • guwahati, assam, in
We are HIRING! Workday Extend experts!.Role : Workday Extend consultant.Full-Time or Part-Time (open to consider part-time / freelancing).
Strong 3+ Years of experience in Workday Extend.Demonstrated...Show more
Last updated: less than 1 hour ago • Promoted • New!
Power BI Lead
Tietoevry • guwahati, assam, in
Power Bi Developer / Business Intelligence Engineer.Business Intelligence operations in the Americas.The successful candidate will be responsible for leading a team developing reporting, dashboards...Show more
Last updated: less than 1 hour ago • Promoted • New!
Integration Analyst - ITX
Quadrant IT Services • guwahati, assam, in
Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show more
Last updated: 14 days ago • Promoted
Xactly Consultant
Olive Green Consulting • Guwahati, Assam, India
We’re Hiring : Senior Solution Consultant – XactlyLocation : Noida (Sector 135) | WFH ModelExperience : 2–6 yearsType : Full-TimeRole OverviewWe are looking for experienced Xactly Solution Consulta...Show more
Last updated: 5 hours ago • Promoted • New!