Business Operations Lead

Role Description :

Present & provide data, analytics on operational and financial metrics. Work with Operations & Delivery leaders for improving operational metrics. Track progress and deliver periodic reports with recommendations. Responsible to drive cost savings according to yearly targets. Lead meetings for issues, action items to get them closed (along with other teams as appropriate) .

Experience & Education Background (Mandatory) :

3 to 4 years Resource / Workforce Management experience for IT Services / ITeS (BPM / BPO / KPO) industry. Deep engagement with Business Stakeholders to solve business problems using Data & Analytics. MBA with specialization in Operations, Finance, Strategy, IT / Systems, Technology, Data Analytics.

Key Requirements :

Ability to keep the big picture in mind. Ensure accurate, clear, and effective communication. Excellent analytical, problem solving and structured thinking. Proficient in Microsoft suite of office products, especially Excel and PowerPoint. Well-organized, adaptable with attention to detail.