Greetings from Infosys BPM Ltd.,
We are hiring for Quality Analyst - Service Desk in Bengaluru.
Education Qualification : Full-time graduation / Post graduation
Shifts : 24
Please find below Job Description for your reference :
Role : Quality Analyst - Service Desk
Shift : 24 / 7Location : Bengaluru (Work from office)
Experience : 2 - 4 Years
Quality Agent
Qualification
The Quality Specialist shall be responsible for Service Delivery Quality in the areas assignedPerform activities delegated as per Service Quality PlanIdentify metrics to be tracked for the processes, Report the Table F performance on monthly basisPerform root cause identification of process failures and implementation of corrective / preventive actionsIdentify and check key controls for all process in QMS related to engagementUnderstanding Process of Transaction Monitoring, Validation of Sampling Plan on Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling method adherenceDrive project identification and closuresProactive Risk identification & mitigationAssessment of Various standards and requirements on regular basisReporting and Data Management around the process performanceCompetencies and skill sets
Process Management : Auditing, Gap Assessment, Root cause analysis, Coaching & FeedbackProcess Improvement : Problem solving skills, Data Analysis, Presentation SkillsGood command over written and spoken languageAbility to or have handled Client GovernanceDesired / Preferred Skills-
Experience of working in a Service Desk BPO industryGood command over MS-Excel and MS-PowerPointEducation / certification
Graduate with 2 years of experience in similar roleLean Six Sigma – YB Certified / Trained would be preferableMust adhere and non-negotiables :
Excellent in communicationComfortable working in US shift7, flexible shifts100% WFO, no hybridPreferred Qualifications : Any Graduate
If interested, please share your resume with below details to akshara.r02@infosys.com
Name :
Email & Mobile Number :
Graduation :
Date Of Birth :
Post-Graduation : (If applicable) :
Total experience :
Relevant experience :
Current / Previous Company name :
Current CTC :
Expected CTC :
Notice period :
Current location :
Flexible with Night Shift :
Preference will be given to the Immediate Joiners
Regards,
Infosys BPM
Talent Acquisition | INFY HR