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We are Hiring for Quality Analyst - Service Desk in Bengaluru

We are Hiring for Quality Analyst - Service Desk in Bengaluru

Infosys BPMBengaluru, Karnataka, India
15 days ago
Job description

Greetings from Infosys BPM Ltd.,

We are hiring for Quality Analyst - Service Desk in Bengaluru.

Education Qualification : Full-time graduation / Post graduation

Shifts : 24

  • 7 rotational shifts

Please find below Job Description for your reference :

Role : Quality Analyst - Service Desk

Shift : 24 / 7Location : Bengaluru (Work from office)

Experience : 2 - 4 Years

Quality Agent

Qualification

  • The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned
  • Perform activities delegated as per Service Quality Plan
  • Identify metrics to be tracked for the processes, Report the Table F performance on monthly basis
  • Perform root cause identification of process failures and implementation of corrective / preventive actions
  • Identify and check key controls for all process in QMS related to engagement
  • Understanding Process of Transaction Monitoring, Validation of Sampling Plan on Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling method adherence
  • Drive project identification and closures
  • Proactive Risk identification & mitigation
  • Assessment of Various standards and requirements on regular basis
  • Reporting and Data Management around the process performance
  • Competencies and skill sets

  • Process Management : Auditing, Gap Assessment, Root cause analysis, Coaching & Feedback
  • Process Improvement : Problem solving skills, Data Analysis, Presentation Skills
  • Good command over written and spoken language
  • Ability to or have handled Client Governance
  • Desired / Preferred Skills-

  • Experience of working in a Service Desk BPO industry
  • Good command over MS-Excel and MS-PowerPoint
  • Education / certification

  • Graduate with 2 years of experience in similar role
  • Lean Six Sigma – YB Certified / Trained would be preferable
  • Must adhere and non-negotiables :

  • Excellent in communication
  • Comfortable working in US shift
  • 7, flexible shifts
  • 100% WFO, no hybrid
  • Preferred Qualifications : Any Graduate

    If interested, please share your resume with below details to akshara.r02@infosys.com

    Name :

    Email & Mobile Number :

    Graduation :

    Date Of Birth :

    Post-Graduation : (If applicable) :

    Total experience :

    Relevant experience :

    Current / Previous Company name :

    Current CTC :

    Expected CTC :

    Notice period :

    Current location :

    Flexible with Night Shift :

    Preference will be given to the Immediate Joiners

    Regards,

    Infosys BPM

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    Quality Analyst • Bengaluru, Karnataka, India