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We are Hiring for Quality Analyst - Service Desk in Bengaluru

Infosys BPMBengaluru, Karnataka, India

15 days ago

Job description

Greetings from Infosys BPM Ltd.,

We are hiring for Quality Analyst - Service Desk in Bengaluru.

Education Qualification : Full-time graduation / Post graduation

Shifts : 24

7 rotational shifts

Please find below Job Description for your reference :

Role : Quality Analyst - Service Desk

Shift : 24 / 7Location : Bengaluru (Work from office)

Experience : 2 - 4 Years

Quality Agent

Qualification

The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned

Perform activities delegated as per Service Quality Plan

Identify metrics to be tracked for the processes, Report the Table F performance on monthly basis

Perform root cause identification of process failures and implementation of corrective / preventive actions

Identify and check key controls for all process in QMS related to engagement

Understanding Process of Transaction Monitoring, Validation of Sampling Plan on Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling method adherence

Drive project identification and closures

Proactive Risk identification & mitigation

Assessment of Various standards and requirements on regular basis

Reporting and Data Management around the process performance

Competencies and skill sets

Process Management : Auditing, Gap Assessment, Root cause analysis, Coaching & Feedback

Process Improvement : Problem solving skills, Data Analysis, Presentation Skills

Good command over written and spoken language

Ability to or have handled Client Governance

Desired / Preferred Skills-

Experience of working in a Service Desk BPO industry

Good command over MS-Excel and MS-PowerPoint

Education / certification

Graduate with 2 years of experience in similar role

Lean Six Sigma – YB Certified / Trained would be preferable

Must adhere and non-negotiables :

Excellent in communication

Comfortable working in US shift

7, flexible shifts

100% WFO, no hybrid

Preferred Qualifications : Any Graduate

If interested, please share your resume with below details to akshara.r02@infosys.com

Name :

Email & Mobile Number :

Graduation :

Date Of Birth :

Post-Graduation : (If applicable) :

Total experience :

Relevant experience :

Current / Previous Company name :

Current CTC :

Expected CTC :

Notice period :

Current location :

Flexible with Night Shift :

Preference will be given to the Immediate Joiners

Regards,

Infosys BPM

Talent Acquisition | INFY HR

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Quality Analyst • Bengaluru, Karnataka, India