Program Coordinator

This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.

Primary Responsibilities

• Level 2 Escalation calls
• Directly liaising with the US (United States), EMEA (Europe, Middle East, and Africa,) and APAC (Asia Pacific) lines of business
• Act as an escalation point for service-related problems
• Promote client programs and products
• Input accurate customer information into the database
• Assist in training and monitoring call center agents to ensure quality of service
• Maintaining the SLA for different LOBs

Qualifications / Education and Experience :

Desired Candidate Profile :

Note - No disciplinary action in the last one year.

1157037

Job : Customer Success

Job Family : GO\ TO\ MARKET

Organization : Assessment & Qualifications

Schedule : FULL\_TIME

Req ID : 20152

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