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Client Account Manager - Design / Development Agency

Client Account Manager - Design / Development Agency

E2MAhmedabad,Gujarat, India
30+ days ago
Job description

Job Profile :

The Client Account Manager must have IT Product / Service Division Experience and will be responsible for overseeing the client accounts in a growing agency environment.

Duties include :

  • Be the primary point of contact for E2M clients.
  • Work with clients to ensure they are finding value in our services.
  • Ensure exceptional customer experience.
  • Be a customer advocate while capturing customer feedback and reporting requests to Project Management and Development team.
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
  • Maintain a revenue base by managing account retention and renewal.
  • Overseeing the client's account from a delivery perspective.
  • Providing strategic guidance to build relationships.
  • Being a liaison between client and technical project managers, Account Managers.
  • Flexible time management.
  • Coordinating with internal resources to ensure all objectives are achieved on time and on budget.
  • Bringing creative solutions to operational challenges.
  • Work cross-functionally with the larger to create a cohesive experience throughout a customer's lifecycle.

Requirements :

  • 2-4 years experience at a creative, digital marketing, OR web design / development agency.
  • Prior experience handling / delivering projects in web and eCommerce technologies (WordPress, WooCommerce, Shopify, and BigCommerce) is an added advantage.
  • Passion for great work, and the process + strategies to drive it.
  • Knowledge of web technologies and digital marketing (no coding experience is required).
  • Track record of managing successful web design and development projects.
  • Reverence of multitasking as an art form.
  • Clear, concise, direct communication style.
  • History of client growth and profitability.
  • Strength in building relationships across clients and internal teams.
  • Vested interest in growing an agency and contributing to its culture.
  • Experience in project management and collaboration software is a plus (Basecamp, ClickUp, etc.
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.
  • Proven track record working with Sales, Pre-sales and Account Manager to deliver client services effectively.
  • Passion for technology and innovation.
  • Excellent communication and presentation skills.
  • Strong understanding of business processes and their implementation methodology.
  • Prior experience working with North American clients across different time-zones.

    • Essential Functions :

  • Take accountability and ownership of all client relationships (regardless of scale).
  • Coordinate with internal team members to ensure project requirements, scope, and deliverables are understood and deadlines are met on time with consistency and accuracy.
  • Regularly communicate with clients and provide best-in-class service to meet their needs.
  • Proactively identify, manage, communicate, and mitigate risks to timing, scope and budget.
  • Work with the sales team to create proposals, budgets, and timelines.
  • Guide and direct solutions for any project-related issues that arise.
  • Manage budgets and projects within our project management system (current software includes Basecamp and ClickUp).
  • Monitor and proactively report financials for each client to senior leadership on regular basis.
  • Extremely attentive to detail.

    • ref : iimjobs.com)

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