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Deputy Manager - Customer Engagement
Max Life InsuranceKanpur, UP, IN20 days ago
Job descriptionService to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Service to Recruitment-100% Service to Sales(Agency & Cat)-100% Persistency-90% Freelook to retain-45% Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good
Key Responsibilities
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life Claims processing
- Handling compliance issues.
- Audit Rating
Measure of Success :
Desired qualifications and experience :
Knowledge and skills required :
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Deputy Manager • Kanpur, UP, IN