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Banking Operations Role

Banking Operations Role

Xpetize Technology Solutions, India
25 days ago
Job description

Operational Excellence :

  • Oversee and manage end-to-end banking operations processes including account management, payment processing, fund transfers (NEFT / RTGS / IMPS), clearing, reconciliation, and settlements.
  • Ensure timely and accurate processing of financial transactions across various banking platforms.
  • Monitor daily operations to identify inefficiencies, errors, or process gaps and implement corrective actions.
  • Liaise with cross-functional departments (Customer Service, Compliance, IT, Finance) to ensure smooth operations and issue resolution.

Risk & Compliance :

  • Ensure all operations are compliant with RBI guidelines, AML (Anti-Money Laundering) regulations, and internal risk controls.
  • Support internal and external audits by providing accurate data and process documentation.
  • Maintain and update SOPs (Standard Operating Procedures) in line with regulatory changes and best practices.

    • Process Improvement & Technology :

  • Identify opportunities for automation and digitization within the banking operations workflow.
  • Collaborate with technology teams to implement system enhancements and operational tools.
  • Monitor KPIs and process SLAs to drive performance improvement and cost efficiency.

    • Customer Service & Support :

  • Resolve escalations related to transaction delays, discrepancies, or service requests.
  • Support front-end teams with backend operational insights and documentation.

    • Team & Vendor Management (If Managerial Level) :

  • Lead and mentor junior team members, monitor performance, and provide training as needed.
  • Coordinate with external vendors and third-party service providers for outsourced operational functions.

    • Required Technical & Functional Skills :

  • In-depth understanding of core banking operations : account opening / closure, KYC processing, fund transfers, fixed deposits, loans operations, etc.
  • Familiarity with banking systems such as Finacle, Flexcube, TCS BaNCS, or other CBS platforms.
  • Proficiency in MS Office tools (Excel, Word, PowerPoint); knowledge of MIS reporting and data reconciliation.
  • Knowledge of SWIFT, NEFT, RTGS, UPI, and other payment systems.
  • Experience with Regulatory Reporting, RBI guidelines, KYC / AML norms, FEMA regulations (for forex ops).
  • Strong analytical and problem-solving skills with attention to Bachelor's degree in Commerce, Finance, Business Administration, or related field (MBA / CA / ICWA preferred for senior roles).
  • 5-10 years of relevant experience in banking or financial services operations.
  • Certifications in AML / KYC, banking regulations, or operations management (optional but preferred).

    • Key Competencies :

  • Strong communication and interpersonal skills
  • Ability to multitask and work under tight deadlines
  • High level of integrity and professionalism
  • Process-oriented mindset with a customer-first approach
  • Ability to manage confidential and sensitive information with discretion

    • Why Join Us :

  • Work with a reputed financial institution with a stable and growth-oriented work culture.
  • Be part of transformative digital banking initiatives.
  • Opportunities for career progression and continuous learning

    • ref : iimjobs.com)

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    Operation • , India