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FalconX - Account Management Associate

FalconXBangalore, India

16 days ago

Job description

What you'll be working on?

Account Administration :

Manage the KYC process for users across various accounts
Assist with user management tasks (permission changes, 2FA resets, API Management)
Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
Recon activities- working with Coverage team and cross-functional teams to relay required information to clients
Support the RMs on the Edge product related workflows

Product Support :

Provide in-depth support for customers on platform related issues (FX360)

Create and maintain Sandbox accounts for client testing before going live

Support Coverage teams with KYC refresh processes for accounts

Data Analysis and Reporting on an as-needed basis

Pod Support :

Assist sales teams with APAC focussed event coordination

Create and manage chat channels and adding global team members

Contribute to ongoing process improvement initiatives

Assist in token approval process for the 5+ years of relevant experience

In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape

Demonstrated attention to detail, organization, prioritization, and time management skills

A passion for the crypto space

Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)

Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process

Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership

ref : iimjobs.com)

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Associate Account Management • Bangalore, India