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Business Analyst
Sonata SoftwareBengaluru, Karnataka, India11 days ago
Job descriptionProcess Definition, Auditing, implementation & appraisal experience Have strong metrics program management capability (both product and process) Strong knowledge of software metrics, process performance / capability baseline and statistical techniques Certified Scrum Master, 6 sigma or any quality related certifications Exposure to Project Management tools like Microsoft Project, Jira, Red mine Exposure / involvement in process definition and implementation in support areas like General HR, IT Infra / Tech service, General Administration, Training, Recruitment etc Exposure to delivery is additional advantage ITIL Intermediate / ITIL Expert Certification Exposure to SAP project delivery Experience in usage of multiple config management tools, share point Excellent people management and consulting skills Very good skills on creation of training assets in MS Powerpoint Strong with process documentation and aesthetics Very good written, verbal & non-verbal Communication Skills Very good analytical skills Should demonstrate professional assertiveness Self-driven and ability to work independently and interact with project teams Dedicated and responsible individual with a strong commitment to the assigned task
Title : Analyst- BAU Governance
Location : Bangalore
Pre-requisites :
- Between 6-8 years of experience (overall) in IT (all other experience to be discounted)
- Must have worked on maintenance and production support environment
- Should have ITIL Foundation Certification
- Must have implementation / appraisal experience in CMMI Services Implementation (CMMI V1.2 / 1.3 Level 5)
- Should have strong knowledge of ITSM Methodology and relevant consulting experience
- Must be familiar with ITSM Tools like Remedy on Demand / Service Now / Jira
- Must be familiar with Agile Methodology (Scrum,Kanban)
- Should have strong auditing & training skills
- Should have experience in developing technical guidelines, templates and checklists
- Should have handled senior management and project reviews
- Must have handled customer visits and represented quality function
Skillsets Required
Desirable
SOFT SKILLS :
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Analyst • Bengaluru, Karnataka, India
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