We are inviting applications for the role of VP, Operations for Life Insurance Division
Responsibilities
- Will be responsible for managing the overall operations for one or more accounts - Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts. - Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients. - Drive in achieving & exceeding all Internal and Customer key metrics - Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition. - Develop staff by assessing Leadership competencies and promote training and career planning; coaches' employees for career development. Provides input into hiring decisions. - Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews. - Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss. - Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices - Establish detailed process understanding to be able to understand team & client’s prospective & add value - Design & drive the solutions and offering(s) and commercialize - Innovate processes to introduce modern age technologies & solutions available - Participate in solution workshops and contribute to developing future state processes - Communicate clear instructions / goals to team members & track / report their progress
Minimum qualifications
Graduation in any stream (preferably Master’s in Business Administration) - Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life / Retirement Services) - Good MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.) - Proven ability to build effective working relationships with clients & internal stakeholders - Project Management and ability to manage multiple priorities - Positive attitude with a focus on continuous process improvement and an open mind to change - Passion for working with people & invest time in their grooming while continuously working on self-learning - Relevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom & back-office operations (preferably Life / Retirement Services) - Should have experience in Team Handling / people facing role. - Working with remote teams and keeping an engaged workforce - Strong client management skills to be able to work as a single point of contact for the client / leadership group - Should have exposure in communicating (written / verbal) with senior leadership in order to provide business updatesMinimum Qualifications / Skills
Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause - Collaborative approach towards resolving the issues with stakeholders & peers / sub-process areas - Ability to analyze data, derive fact-based insights & recommendations to improve current state - Should have project / transition management experience