DGM / AGM - Customer Quality

1. Act as customer relationship manager for product quality at corporate. 2. Monitor & improve ORM-social media complaints by analysis of product complaints / feedback / comments on social media. 3. Coordinate with plants for Timely reporting and resolution of Safety Issue, Zero Hour Issue and Critical Customer Complaints. Monitor and Improve TAT of Complaint Resolution. 4. Warranty / Customer complaints analysis and ensure improvement projects initiation & implementation against top contributors. 5. Monitor and improve of e commerce rating of product on various on-line sales portal e.g. Amazon, Flip cart and other portals etc. 6. Monitor and improvement Net Promotor Score (NPS) through product actions. 7. Conduct Customer Delight Survey across product categories and publish product category wise score.

If you are interested kindly share your CV at varsha.tomar@havells.com