Hiring || L2 Tech Support - Kolkata

Job Description

Summary :

We are seeking a skilled Senior IT Helpdesk Executive to join our team in Kolkata (Work From Office) . This role is pivotal in ensuring seamless IT operations by managing day-to-day incident resolution, maintaining system reliability, and supporting enterprise-wide IT infrastructure. The ideal candidate will bring at least 3 years of experience in an L2 support capacity, with proven expertise in incident management, cloud services, and technical coordination. You will play a key role in driving solution implementation, conducting root cause analysis, and supporting SaaS platforms, while also managing user and asset lifecycle processes. This position offers a dynamic environment where innovation, problem-solving, and proactive technical leadership are highly valued.

Responsibilities :

• Monitor and support daily IT operations, ensuring minimal downtime and high service availability
• Manage and resolve IT tickets efficiently, prioritizing incidents based on impact and urgency
• Conduct root cause analysis and implement sustainable solutions to prevent recurrence
• Oversee user provisioning, de-provisioning, and access management across systems
• Maintain accurate asset tracking and manage IT inventory with regular audits
• Coordinate IT procurement activities and manage vendor relationships for hardware, software, and cloud services
• Administer and support cloud-based services including Zoho, AWS, and cloud telephony platforms
• Ensure compliance with organizational security and privacy policies across all IT systems
• Collaborate with third-party vendors to resolve complex technical issues and escalate when necessary
• Research, test, and implement new tools and solutions aligned with business needs

Requirements

Requirements :

Key Performance Areas (KRAs) :

Benefits

Get UpSkilling in advance technology

ZERO cost Training program

Increase chances to work with advanced "skills on demand"

Guaranteed hike on the current pay

Better organization and long term career growth with 2COMS

PF, Medical Insurance and other perks

Requirements

2COMS is hiring a Senior IT Helpdesk Executive in Kolkata (Work From Office) to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management. The ideal candidate brings a minimum of 3 years of relevant experience with currently in a L2 level role handling Incident management, IT, and Cloud services management. The position will be responsible for L2 Incident Management, Solution Identification, Root cause analysis, SaaS product management, and issues resolution with 3rd party support coordination, IT Infrastructure support, and day-to-day technical coordination with Operations. The role will focus on solution finding, R&D, testing, and implementing required tools as and when the organization demands. KRAs include