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Servicenow Business Analyst -
Servicenow Business Analyst -Innova Solutions • Kannur, Republic Of India, IN
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Servicenow Business Analyst -

Servicenow Business Analyst -

Innova Solutions • Kannur, Republic Of India, IN
4 hours ago
Job description

🌟 Exciting Opportunity : ServiceNow Business Analyst (CSM & OM Data Focus)

📍 Location : Remote (India)

📄 Type : Contract | Duration : Long-Term

Are you ready to make an impact on large-scale ServiceNow transformation projects ? We’re looking for a skilled Business Analyst with a strong focus on CSM, OM, and data migration to join our dynamic team.

Why You’ll Love This Role

  • Work on cutting-edge ServiceNow initiatives that shape enterprise processes.
  • Collaborate with global experts in a fast-paced, innovative environment.
  • Enjoy the flexibility of a remote role with long-term stability.

What You’ll Do

  • Drive data migration from external tools to ServiceNow, ensuring accuracy and efficiency.
  • Partner with SMEs to define data mappings and functional requirements.
  • Provide best-practice guidance on CSM / OM data models and their impact on processes.
  • Manage large-scale data extractions and transformations into ServiceNow formats.
  • Handle all data objects within CSM / OM processes (accounts, sold products, functional products, CIs, contacts, contracts).
  • What We’re Looking For

  • 6+ years of hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
  • Strong knowledge of :
  • CSM (Case Management, CSM Portal)
  • Order Management (ServiceNow or similar tools)
  • ServiceNow Platform & CSDM
  • Data Mapping, Data Models, API Integration
  • Familiarity with ITIL , Agile SCRUM , and large transformation projects.
  • Bonus : Experience with CSM / OM best practices and impact analysis .
  • Create a job alert for this search

    Servicenow • Kannur, Republic Of India, IN

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