Director Wealth Management & Advice Solutions CAG

Director - Client services

The Head of Client Services leads the department that is responsible for partnering with associates in Distribution and Relationship Management to service Institutional and High Net Worth clients investing in the companys products. This job owns short to mid-term (1-3 years) execution of client services strategy as well as the operational direction of the department. This job also contributes to setting strategy for the onboarding new client accounts delivering reports to clients and working with business partners to service client needs throughout the client lifecycle.

Key Responsibilities and Duties

• Leads client services programs while overseeing the development implementation and revision of policies and procedures as needed to improve onboarding new client accounts delivering reports to clients and working with business partners to service client needs throughout the client lifecycle.
• Communicates results of client services initiatives of the organization to leadership team including key takeaways and opportunities for improvement.
• Presents to clients regarding the onboarding process or addresses issues that arise during the client lifecycle.
• Resolves the most challenging client inquiries facing the client service department by evaluating client-specific circumstances and collaborating across departments to formulate response and communicate findings to the relationship manager.
• Champions solutions improvements and best practices to increase operational efficiency and lower operating cost.
• Manages performance of team through regular timely feedback as well as the formal performance review process to ensure delivery of exceptional compliance programs and to foster team member engagement motivation and development.

Educational Requirements

Work Experience

FINRA Registrations

Physical Requirements

Career Level

10PL

Related Skills

Accountability Adaptability Collaboration Communication Continuous Improvement Mindset Customer Engagement Detail-Oriented Group Problem Solving Prioritizes Effectively Relationship Management Resourcefulness Strategic Thinking

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent reduce risk by insourcing key platforms and processes as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization with a focus on technology operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners our goal is to reduce risk improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values : Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team :

Phone :

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Privacy Notices

For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here .

For Applicants of TIAA Nuveen and Affiliates residing in California please click here .

ForApplicants of TIAA Global Capabilities click here .

For Applicants of Nuveen residing in Europe and APAC please click here .

Required Experience :

Director

Key Skills

Category Management,Athletics,Customer,ABAP,Hydraulics,ITI

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 842 - 2755