Area Service Manager

Job Title : Area Service Manager - Mobile After Sales Service

Location : Hyderabad

Position Overview :

We are seeking a highly motivated and experienced Area Service Manager to oversee our mobile after-sales service operations. The ideal candidate will be responsible for managing service centers, ensuring efficient repair processes, and maintaining high standards of customer support.

Responsibilities :

1. Ensure that the required network is provided by the ASMs for all projects as per Projects. This will include availability of Walk -in partners & Onsite TXs.

2. Ensure that in case there is a backout / termination of any partner, the same needs to be completed within 7 days.

3. Walkin KPIs : Drive the KPIs of all Walk In Brands . Ensure to have regular review mechanism with their partners. This has to be done on daily basis.

4. Financial Health : Ensure that they have a weekly review with the partner on their payment outstanding and ensure that the partners complete their payments. Incase of regular defaulters, they need to sync up with their respective RSM and ensure that the risk is figured out and timely action is taken care. Reports are being sent from HO. They just need to ensure the execution.

5. Defective Parts Management : Ensure that they are able to dispatch all Brand Defective dispatches as per the allocation provided from HO on weekly basis. HO will be sharing their Weekly Pickup Targets for all brands. They need to ensure that the same is achieved 100%.

6. Audit of ASCs : ASMs should have a very clear Audit plan as per PJP and prescribed format. They are also supposed to do Calls / Claims Audit. HO will share the possible abnormalities. They just need to ensure the execution.

7. Brand Relationship : ASMs are supposed to coordinate with the Local Brand ASMs and ensure that the Local issues are resolved locally.

8. Onsite Network : Ensure that the Onsite KAM is being provided as a Backup, so that the open calls are closed. Work in close coordination with the Manager HO operation team

9. Visit & resolve issues related to ASP & Customer complaint.

10. Ensure follow ups with ASC pertaining to various issues for timely closure of calls.

11. To act as a bridge between HO Operation Team and related State ASP working

12. To support & train ASPs for operating CRM Modules.

13. To solve Problem and maintain good communication with all ASP’s working in the State.

14. To ensure proper channel is maintained working with ASP & Brand

15. Report at once any issues related to working with HO Operation Team

16. Ensure effective implementation of Mobile service support and Operation.

Qualifications

3-7 years of mobile operation, preferred field operation]

Excellent verbal and written communication skills, Analytical Skills