WheelsEye - Team Lead - Customer Service

Job Title : Team Lead Customer Service (Tamil Language)

Work Mode : Work From Office (WFO) 35 to 45 CTC

Work Days : 6 Days Working

Location : 5th Floor, Capital Business Park, Unit 06, Badshahpur Sohna Road Highway, Sector 48, Gurugram, Haryana 122018

Interview Mode : Online (2 Rounds)

Job Description :

We are looking for an experienced Customer Service Team Lead with strong communication skills in Tamil . The ideal candidate should have at least 2 years of experience in managing customer support teams and ensuring high-quality service delivery.

Key Responsibilities :

• Lead, mentor, and manage a team of customer service executives.
• Ensure customer queries are resolved within defined TAT and with high satisfaction.
• Conduct regular performance reviews, coaching, and feedback sessions.
• Monitor daily operations, team productivity, and SLAs.
• Handle escalations and provide effective solutions.
• Maintain reports, dashboards, and process documentation.
• Coordinate with internal teams for process improvements.

Required Skills & Qualifications :

Interview Process (Online) :

1. HR Round

2. Operations Round

(ref : iimjobs.com)