Customer Solutions Associate

Job description

International Customer Service Executive

Location : Gurugram, Haryana

Contact Person - HR Nilaya- WhatsApp your resume to 7428896136

Interview Mode- Only Face-to-Face (No Virtual Interviews)

Qualification- 0-3 yrs (Freshers are welcome)

Job description

PolicyBazaar.Com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills :

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced can both apply
• Minimum education : Graduate
• Salary package 3 LPA to 4 LPA

Interested candidates can share their resume with nilayanandini@policybazaar.com

or Whatsapp to 7428896136

Regards,

HR Nilaya

Policybazaar