Years of Exp - 2 to 5 Yrs
Location - Pan India
Work mode - Fulltime -Hybrid
Role and Responsibilities
- Experience in working on any two IAM engagements providing application support SailPoint IIQ.
- Provide Level 2 and Level 3 support for the system within agreed service levels
- Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
- 3 to 5 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
- Support IGA tool integration with critical applications and infrastructure
- Assist stakeholder teams as required, coordinate with product engineering team
- Resolve technical issues through debugging, research, and investigation.
- Understands of below IGA concepts :
- User Lifecycle Management, Provisioning, and Reconciliation
- Auditing, Reporting, and user activity Monitoring
- Access Certification
- Java / J2EE and knowledge on SQL
- Strong communication skills, both verbal and written
- Must be able to thrive in a fast-paced, high-energy environment
- Ability to work independently, adapt quickly, and maintain a positive attitude
- Troubleshoot and maintain user onboarding workflows and role provisioning
- Ability to perform Root Cause Analysis and suggest solutions to avoid errors
- Support onboarding of application and platform users.
- Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
- Must have experience in Application Onboarding
- Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
- Perform systems analysis and tuning to insure optimal infrastructure response
Qualifications : Education :
Bachelor's Degree required