Quality Assurance (QA) Analyst

Company Overview

Interactive Brokers Group Inc. (Nasdaq : IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.

Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Interactive Brokers seeks a Quality Assurance Analyst to join our Security and Fraud Prevention (SFP) Team in our Mumbai India office. The SFP team serves as the primary investigatory unit for security and fraud concerns enforcing protocols for secure logins and verification and the identification of global fraud patterns. As a Quality Assurance Analyst you will be responsible for evaluating the quality consistency and compliance of fraud and security investigations conducted by our team. You will play a vital role in maintaining our high standards by reviewing case documentation assessing investigative processes and ensuring that all communications with clients and internal stakeholders meet our professional standards. Your meticulous reviews will help identify opportunities for process improvements training needs and best practices across the this important role you will help safeguard both our clients and the firm by ensuring our investigations are thorough well documented and follow established protocols.

Your Responsibilities :

• Review completed fraud and security investigations to ensure adherence to departmental standards policies and procedures
• Evaluate the quality of case documentation evidence collection and analytical reasoning in each case
• Assess client and internal communications for clarity professionalism and adherence to compliance requirements
• Identify trends in investigation quality common errors or process gaps across the department
• Provide constructive feedback to investigators and contribute to learning plans to address areas for improvement
• Create and maintain quality assessment scorecards and metrics for individual performance
• Prepare regular reports on quality trends highlighting areas of excellence and opportunities for improvement
• Collaborate with the management team to develop materials addressing identified knowledge or skill gaps
• Participate in the development and refinement of departmental standards and best practices
• Work with team leads to establish quality benchmarks and continuous improvement initiatives

Qualifications and Experience :

Required Skills :

Company Benefits & Perks :

Required Experience :

IC

Key Skills

Test Cases,SQL,Quality Assurance,Agile,TFS,Jira,Software Testing,Test Automation,Cucumber,QA / QC,SDLC,Selenium

Employment Type : Full Time

Experience : years

Vacancy : 1