Department Manager

Job Purpose

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation / Post Graduation

Key Responsibilities

Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.

Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.

Address field requirements with well-thought-out solutions to consistently meet department targets.

Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.

Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.

Analyze store sales performance and take necessary actions to meet objectives.

Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.

Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

Identify and develop successors for critical positions within the department.

Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.

Engage with customers to gather feedback on service and processes, continuously improving based on their input.

Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

Gross Margin, SOH

Segment & Brand mix

Discount Management

Brand share

Finance- Paper / card VM Implementation

Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.

Customer Experience - VOC - Participation, score, SQA, complaints, People Management.

Business Acumen -Profitability, Competition.

Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

Operational Effectiveness

Finance Management

Analysis and Problem Solving

Results Orientation

2. Behavioural Competencies

Self-Development

Emotional Intelligence

Customer Service Orientation

People Management

Communication

Teamwork and Collaboration