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Regional Training Manager - Agency

Regional Training Manager - Agency

Ontrack HR Services Pvt LTDKochi, KL, in
17 days ago
Job type
  • Quick Apply
Job description

Job Description

KEY RESPONSIBILITIES :

Administrative :

  • Planning, scheduling, and executing all regular training programs for agents and employees.
  • Proactive planning for any special training programs, interventions and management development programs.
  • Coordinating with the General Offices’ and regional leadership for regular performance reviews meetings and sharing of expectations and deliverable between the business managers and the Managers L&D.
  • Ensuring time and duration adherence; internal and regulatory compliance.

Team development :

  • Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
  • Retention of the L&D Managers. Proactively managing talent pool.
  • Development of L&D Managers; regular performance reviews and feedback for continuous improvements in knowledge and skills
  • Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
  • Traction of the KRAs, Incentives and R&R for the L&D Managers.
  • Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.

    • Quality Assurance :

  • Ensuring adherence to curricula, contents and sessions plan by the trainers.
  • While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainer’s / facilitators guides.
  • Ensuring that each program achieves the business objectives it was targeting to achieve.
  • Assisting the home office team in training needs identification of various constituents of agency.
  • Assisting the home office team in carrying out the measurement of training effectiveness.

    • Master Trainer :

  • Be the first choice trainer for all the ‘high’ level MDPs and lead company-wide initiatives. MEASURES OF SUCCESS :
  • Ensuring adherence to the training process for new agent launch and existing agents productivity
  • Standardized training schedule & delivery for the region
  • Retention and development of Managers L&D.
  • Alignment of training with region business objectives
  • Compliance
  • Competence in knowledge about products, processes etc. and training skills

    • KNOWLEDGE / SKILL / ABILITY

  • Learning ability
  • Logical thinking
  • Must be able to influence & motivate peers, supervisors & subordinates
  • Should be self-motivated, self-starter
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    Training Manager • Kochi, KL, in