Cobalt - IT Service Delivery Lead

About the Role :

Were looking for a high-ownership leader to build and scale our Professional Services business from the ground up. This person will have deep, hands-on experience across delivery, client engagement, and internal operations, having grown from an individual contributor to managing full-scale service functions.

They will own everything from pre-sales scoping to delivery and staffing, client communications, and internal coordination across product and engineering Responsibilities :

• Build the professional services P&L from scratch
• Create repeatable delivery playbooks and services models
• Track utilization, margins, and client success metrics
• Lead client discussions for scoping, proposal writing, and SoW negotiation
• Understand client workflows deeply and tailor delivery plans accordingly
• Own timelines, commercials, and delivery commitments end-to-end
• Hire and lead a high-caliber services team
• Mentor ICs and build pods around verticals or geographies
• Forecast resource needs based on sales pipeline
• Work closely with product, engineering, and support for smooth execution
• Translate client requirements into internal tasks with clarity
• Drive prioritization between custom and standard product :
• 8+ years of experience in professional services, consulting, or implementation
• Started career as an IC (project manager, consultant, analyst) and grown into leadership
• Experience at a tech services firm, agency, or registered Workday / Salesforce / ERP partner
• Strong client-facing skills with ability to scope and close complex deals
• Operationally hands-on can both lead and :
• Prior experience in IT services environments
• Understanding of enterprise software (Workday, Salesforce, SAP, etc.)
• Familiarity with India-US cross-border services delivery
• Has dealt with contracts, compliance, and certifications (e.g., Workday registered agency)

ref : hirist.tech)