Manager / Sr. Manager-KAM Customer Service

Job Description

Should have knowledge of Customs operation and customer Services + 15 years

Manage relationship of a defined number of customers and prospects.

Manage SLA with SOP, conduct monthly performance reviews with customers.

Delivers the regional and / or country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.

Monitor the Daily Status Reports and to ensure KPI are met and prepare delay analysis matrix of beyond KPI

Manage QBR’s & BPR with customers & internal stake holders.

Ensures that Key Account activities are aligned with global / regional sector strategy.

Work on regional customer initiatives and for implementing global business plan.

Coordinates with BDM's on customer enquiries, account planning, business reviews etc.

Updates BDMs and executive sponsors at regular intervals, ensuring they have an awareness of business-critical issues.

Consults BDMs and Sector Heads on potential solutions and best practice.

Collects relevant customer information for the RFI / RFP / RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).

Achieving Financial Targets by Timely Billing, AR collection with DSO / DPO Delta.

Growth in existing customer by targeting products not handled by BDP or any spot opportunities.

Result oriented professional with extensive experience in Custom Clearance & Trade Compliance

Keeping updates on latest Circulars / Notifications and Trade notice on Customs

Exemption Type Exempt (Salaried) Job Requirements

Minimum 15 years of experience in Customer Service and Key Account Management (KAM).

Minimum qualification : Graduate degree.