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Associate Consultant

Associate Consultant

HCLTechBengaluru, Karnataka, India
30+ days ago
Job description

Job Summary :

We are seeking an experienced ServiceNow ITSM Developer with 6 years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have deep expertise in IT Service Management (ITSM) modules and a strong understanding of ServiceNow best practices, integrations, and scripting.

Key Responsibilities :

  • Develop, configure, and customize ServiceNow ITSM modules, including Incident, Problem, Change, Service Catalog, and Request Management.
  • Design and implement workflows, UI policies, business rules, client scripts, and integrations using REST / SOAP APIs.
  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
  • Perform system administration, maintenance, and upgrades to ensure platform stability and performance.
  • Develop and maintain ServiceNow reports, dashboards, and performance analytics.
  • Troubleshoot and resolve issues related to ServiceNow applications and integrations.
  • Implement ITIL best practices to improve ITSM processes and automation.
  • Maintain technical documentation, including design specifications and system configurations.

Required Qualifications :

  • 6+ years of experience as a ServiceNow Developer with a focus on ITSM.
  • Strong expertise in ServiceNow development, including JavaScript, GlideScript, Flow Designer, Business Rules, and UI Policies .
  • Experience with ServiceNow integrations using REST / SOAP APIs, MID Server, and Integration Hub .
  • Familiarity with ServiceNow CMDB, Discovery, and Asset Management.
  • ITIL v3 / v4 certification is a plus.
  • Strong problem-solving skills and ability to work independently or in a team.
  • Excellent communication skills with a focus on delivering high-quality solutions.
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    Associate Consultant • Bengaluru, Karnataka, India