Talent.com
This job offer is not available in your country.
Product Support Operations Manager

Product Support Operations Manager

StripeBengaluru
18 days ago
Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you’ll do

Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.

In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

  • Recruit, manage, coach, and develop a new team of in-office Operations Associates
  • Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
  • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
  • Build a great culture and ensure team members are happy, effective, and growing in their career
  • Set clear goals and direction, and provide regular feedback on team members’ performance
  • Be data-driven in your analysis of performance, and in your decision making
  • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • At least 8+ years experience leading operations support teams
  • Experience working cross-functionally with multiple teams to deliver high impact initiatives
  • Experience in delivering weekly and monthly business metrics and reporting
  • Excellent written and verbal communication skills
  • An ability to partner effectively with internal stakeholders
  • Background of identifying and remediating quality gaps in team performance
  • Passion for process improvement and innovation
  • Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
  • Preferred qualifications

  • Experience in building and scaling new teams from zero
  • Strong operational background including experience with new process launches and service delivery in a high growth technology company
  • In-office expectations

    Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

    Pay and benefits

    Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

    Create a job alert for this search

    Operation Manager • Bengaluru

    Related jobs
    Product Support Engineer

    Product Support Engineer

    USTBengaluru, Karnataka, India
    Product / Platform Engineer (L2 / L3 level).We are looking for engineers who will be responsible to support design-in technical issues for post-launch Intel products (CPU). In this role, you will be ac...Show moreLast updated: 2 days ago
    Product Support Engineer

    Product Support Engineer

    ScaleneWorksBengaluru, Karnataka, India
    Quick Apply
    Facilitate the Maintenance team activities.Get in-sync / get daily handover from other facilitators.Run the daily stand-up (using Kanban methodology) for your respective time zone, for team members w...Show moreLast updated: 30+ days ago
    WizCommerce - Manager - Support Operations

    WizCommerce - Manager - Support Operations

    WizCommerce (Formerly Sourcewiz)Bangalore, India
    About the company : At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada.Our m...Show moreLast updated: 30+ days ago
    Manager, Business Intelligence (Operations, Product & Support)

    Manager, Business Intelligence (Operations, Product & Support)

    APEX GROUPINDIA
    The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globa...Show moreLast updated: 30+ days ago
    Product Support Specialist, Product Support Solutions

    Product Support Specialist, Product Support Solutions

    AmazonBangalore, Karnataka, India
    Are you passionate about technology and helping people Join our dynamic Product Support team and become the superhero customers turn to when they need assistance!. Our mission is simple yet effectiv...Show moreLast updated: 30+ days ago
    • Promoted
    Index Exchange - Senior Product Operations Manager

    Index Exchange - Senior Product Operations Manager

    Index ExchangeBangalore
    Designation : Senior Product Operations Manager Experience : 6-8 years Location : Mumbai Show moreLast updated: 24 days ago
    Software Product Operations Manager

    Software Product Operations Manager

    Schneider ElectricBangalore, India
    What will you do? (fill in - the job responsibilities, day to day of the job - "Your Impactful Responsibilities“ or "Take the Lead with These Responsibilities“) What skills and capabilities will ma...Show moreLast updated: 27 days ago
    • Promoted
    Product Manager - Revenue & Live Operations Platform

    Product Manager - Revenue & Live Operations Platform

    Anzy Global.Bangalore
    About the Role : We are seeking a passionate and data-driven Product Manager Revenue & Live Operations to drive business growth and elevate player engagement acr...Show moreLast updated: 29 days ago
    • Promoted
    Product Support Manager

    Product Support Manager

    LeadSquaredBengaluru, Karnataka, India
    Role - Manager Product Support / Customer Support.Reports to : Director- Product Support.One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power...Show moreLast updated: 11 days ago
    • Promoted
    Operations Manager- Technical Sales Support

    Operations Manager- Technical Sales Support

    InformaticaBangalore Urban, Karnataka, India
    Build Your Career at Informatica.We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to ta...Show moreLast updated: 30+ days ago
    Senior Product Support Operations Consultant

    Senior Product Support Operations Consultant

    CaterpillarBangalore, Karnataka, India
    Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem ...Show moreLast updated: 30+ days ago
    • Promoted
    Support Operations Analyst

    Support Operations Analyst

    Ushta Te Consultancy Services LLPBengaluru, Karnataka, India
    EcoSpace, Bellandur, Bengaluru (On-site, 5 days / week).Third-party role through Ushta Te Consultancy Services.As a Support Operations Analyst, you’ll drive data-informed decisions, optimizing perfor...Show moreLast updated: 2 days ago
    Support Operations Specialist

    Support Operations Specialist

    FinmoBengaluru, Karnataka, India
    Looking to thrive in a fast-paced fintech environment and support global businesses in solving real-world challenges.At Finmo support isnt just about resolving queries its about enabling our clien...Show moreLast updated: 30+ days ago
    Support operations manager

    Support operations manager

    HARMAN InternationalBangalore, Karnataka, India, EOIZ Industrial Area
    The Shift manager is responsible for the effective and efficient operational support of Ignite product hosted in cloud infrastructure that support all business process across the customer projects....Show moreLast updated: 23 days ago
    Product Operations Intern

    Product Operations Intern

    ArivuProBengaluru, Karnataka, India
    Months, with potential for extension or full-time opportunity.ArivuPro is a leading EdTech institution offering comprehensive programs in finance, accounting, data analytics, and professional certi...Show moreLast updated: 2 days ago
    Operations Manager (Product)

    Operations Manager (Product)

    RevolutINDIA
    People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, s...Show moreLast updated: 30+ days ago
    • Promoted
    Product Support / Technical Support Engineer

    Product Support / Technical Support Engineer

    ITILITEBengaluru, Karnataka, India
    Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees.We operate on a B2B S...Show moreLast updated: 30+ days ago
    Intugine Technologies - Manager - Product Operations

    Intugine Technologies - Manager - Product Operations

    Intugine TechnologiesBangalore, India
    The physical goods we consume everyday(think dairy, snacks, furniture, clothing, electronics, automobiles etc.The brands that operate these supply chains find it difficult to adhere to promised del...Show moreLast updated: 12 days ago